Avoid at all costs. Caution to those looking to book, there is a hotel panorama and most likely the positive reviews are meant for the hotel, not residence. First, I was told the card couldn’t be processed after successful online booking and that I needed to email my full credit information as the balance remainder on the card was insufficient, despite myself knowing this is not the case. I double checked the card I used and also asked for the last digits of the card. The card was fine, when I told them this they then changed the story to say the card number was just incomplete and again to email the card information. I refused to email and they threatened to cancel the reservation. During July, there were very few available hotels at this point just a few days to check in. So against my better judgement I provided a rarely used card in case of them being a scam and called with the information. Upon arrival at the very old building, they asked for a security deposit of 100 euros. This seems unheard of here in Italy and was discussed also in a very recent review as well. I provided the same card again written on an old fashioned carbon copy paper. When I got the keys to go upstairs they told me there are also stairs as many guests are scared of the elevator. I didn’t know what to say but now that seemed warranted. When I entered the room to lock it, I found the deadbolt to be jammed so that there was no way to internally lock the door. The building is shared use with local apartments. When I let the front desk know the deadbolt did not lock (I am young female alone) they told me first that none of the doors had internal locks. I asked a guest staying there as this seemed simply a lie, which they confirmed their door did lock internally as is a bare minimum feature at hotels to have a deadbolt lock. I note the keys to get in are a physical key rather than electronic. I requested they call maintenance to fix the door, they told me they had already left but they will come in the morning to fix the door. This means they lied that all doors do not lock as they agreed it needed to be fixed. I then informed them I would not be accepting the room and would be leaving. They tried to delay me so much with the same circular talk of they will fix the door in the morning (despite previously saying all doors do not lock internally), they also say they have security at front desk (but there are multiple entrances and no security between local residential floors and guest floors), and later that Italy requires all doors to be non panic and not internally locking (this is false). They will not refund or cancel the multiple night stay and now dispute with credit card company is in progress. Whatever you do, avoid this place. The room was also dirty and couldn’t have been cheaper put together despite the cost of the room.
좋아요
54개의 리뷰