위치가 좋은 호텔, 흠 잡을 데 없는 객실, 훌륭한 아침 식사. 1박만 묵었는데 청결도와 친절한 직원들에 감동받았습니다. 쇼핑몰과 관광명소와 가까운 곳에 위치해 있다는 장점이 있습니다. 나는 그것을 따뜻하게 추천합니다.

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

위치가 좋은 호텔, 흠 잡을 데 없는 객실, 훌륭한 아침 식사. 1박만 묵었는데 청결도와 친절한 직원들에 감동받았습니다. 쇼핑몰과 관광명소와 가까운 곳에 위치해 있다는 장점이 있습니다. 나는 그것을 따뜻하게 추천합니다.