I have been coming to 2nd Avenue annually since I was a young child (I am 38 now, so over 30 years). Sadly, my April visit will be my last. This place has been gradually deteriorating over the years, however this time it was just a complete joke. We rented two units, so the whole family could come. The ”newly furnished” executive apartments, were complete with torn carpets, a saggy, sticky, severely stained lounge, dirty walls, sticky tiles and mouldy bathrooms, to name a few highlights. The Wifi was patchy, at best. One unit could not access it at all. When we reported this to reception, they could not have cared less. They have always been very polite and friendly over the years, and at this point they seem to have just given in to the fact that the place is falling down around them and will be sold off as residential. I feel for them, but they are still taking the tourist dollar, so a little hospitality is expected. We booked over a year in advance and at the time we were told that there would be some renovations and there may be some minor inconveniences, but no significant disturbances to our holiday. The day before we checked in, we were informed that the entire ground floor was not accessible, and that access was in and out of the basement, meaning to use the indoor pool, you had to walk out onto the street, to the esplanade and enter through there; not ideal with small children and when it rained for most of the week. We were also informed that the indoor pool was closed every weekday until 4pm; in school holidays!! The BBQ area was destroyed and none of the facilities were available. The spa was freezing for the entire week we were there. Each time we asked, we were given a different excuse. The noise from the construction was deafening. This cannot be helped, and I understand this, but it needs to be noted. There are 2 other high rises going up, one which is directly in front of 2nd Avenue, so the spectacular views will be gone very soon, just putting the final nail in the coffin for us. Goodbye 2nd Avenue. It's time for us to find a new home.
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