During my two stays at this hotel, I encountered a range of issues that left me deeply dissatisfied with my experience. While the first room presented no problems, the same could not be said for the second room, which had an uncleaned shower. However, the primary reason for my one-star rating lies with the hotel's manager, Alan, who consistently demonstrated a lack of honesty throughout my stay. One of the key attractions that initially drew me to this hotel was its advertised pool (as seen in the photo). To my dismay, upon arrival, I discovered that the pool had been under construction for an extended period, a fact noted by other TripAdvisor users. It was particularly frustrating to find that the hotel had not updated its profile to reflect this situation. What compounded my disappointment was that no one informed me about the pool's closure upon my arrival. When I raised my concerns with Alan, he claimed that he had informed me about an alternative hotel pool I could use. This statement was not only false but also left me perplexed as to how I would access this alternative pool. Upon checking out, I uncovered further inconsistencies. It came to my attention that other guests who had shared the same shuttle as me had been provided with a $50 credit. Regrettably, I was never offered such compensation. Only after I inquired about it did the hotel promise to issue a $50 refund to my credit card (as evidenced in the attached photo). However, this promise was later revoked, with the hotel insisting that they could only provide the refund through a wire transfer or Western Union, incurring additional charges on my end. Alan, never provided a refund. Furthermore, the hotel's explanation for the breakfast situation contradicted previous statements. They stated that I had received a free breakfast due to the pool situation, which directly conflicted with the previously mentioned promise of a refund. Alan's signature on the card only added to the confusion. In summary, my stay at this hotel was overshadowed by the ongoing lack of transparency displayed by the manager, unfulfilled promises, and an overall disappointing experience. It is important to note that no one informed me about the pool's closure upon my arrival, compounding the frustration of an already unpleasant stay. I urge prospective travelers to exercise caution and consider these issues before booking a stay at this establishment.
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