False advertising! Our first room was dar away in a run down building with snow and ice on the wooden steps to the entrance. This room was disgusting and the door didn't lock well enough to seem safe. No towels were provided and the sink was right next to the bed. We asked for an uprade, which was granted for a hefty price. Our king room was clean but the drapes didn't block out the bright light outside our window. The walkways between lodge and room buildings were covered in ice. We were informed that the restaurant was closed for ”winter hours”, but we, along with the other guests were unaware of this at time of booking. The desk clerk woman told us we could eat at the lodge at Loscha Peak, ID or go to Lolo. She lied about the distance to the peak, saying it's 13 miles-- it's really 20 and snowed the whole drive there. Service there is terrible and the waitress turned the lights out while we were still eating our expensive steak dinners! Lolo is farther, about 23 miles from the hot springs. The two indoor tubs were tiny but seemed clean. There was a barking dog and screaming children in them. The next day, we tried to soak at 11:00 am and the maintenance guy was draining the tubs! The sign says the tubs are open from 8am to 10pm, also a LIE! We sat in the hot one while it drained and he flushed us out with cold water!! He said they'd reopen at 6pm! That's when we'd be out scouting our next meal. When we returned for an evening soak, the desk clerk kicked us out, saying they closed at 9:00! Then she locks up the lodge, where there is the only phone service-- what if someone has an emergency? This is highly unsafe! Also, the only way to get ice or a DVD is from inside the lodge, so be prepared. From the hot tub, you can have a clear view of the maintenance room with its water heaters, cleaning supplies and junk, through a large opening in the wall that they never bothered to finish boarding up- it's partially boarded. Breakfast consisted of sugary cereal or a do-it-yourself waffle. That's it!! Even though this was April with people on spring break, the adjacent restaurant is closed. There's no Wifi but in the lodge and no TV, but shelves full of old DVD's to watch. There is a tiny wooden phone booth in the lodge to call home. The driveway needs major maintenance with potholes the size of bathtubs. We were awoken at 7am by someone shoveling snow and ice outside our window, yet the walkways remained icy during our entire stay. This place is way overpriced and it seems that they do not care about their guests experience! We ended up spending most of our time in Missoula, since the hot tubs were closed. Also, the public hot springs next door are pricey and filthy! The indoor pool hasn't been recoated in decades it seems, with bare concrete. The outdoor pool was not in use due to the temperature being too cold. We will never return here and don't know HOW they stay in business! Two nights and too much money wasted.
