My wife and I celebrated our 59th Wedding Anniversary by having Dinner, Bed and Breakfast in the Shelbourne Hotel. We both agreed it was a fantastic experience made special by the excellence of the service and genuine hospitality of the staff. The food was top class and the 59th.comfort of the Bedroom ensured a great nights sleep. We just could not find fault with any aspect of our visit. Thank you!!

It pains me to write this review. I was booked at the Westbury for one night before heading to Galway to present a paper at an international legal conference. Unfortunately, my bags had been left in Perth, Western Australia en route to London because damage to the tarmac necessitated less weight in the aircraft. Anyway, I was very anxious to get my bags back and enquired with the university as to whether it would be better to stay in Dublin another night to ensure I got the bag quickly rather than it having to be transported to the West Coast of Ireland. They agreed and went about getting approval for booking another night at the Westbury. The quote for the extra night was eyewatering (the rooms are quite nice but really…?) and I thought it was ridiculous. I said not to bother, and I would just head straight to Galway after the night in Dublin. I received notification the next morning that, unfortunately, the confirmation for the extra night had gone through overnight and to check with the desk about whether the booking has been confirmed or not. I should mention at this point that once made the booking was nonrefundable. I phoned the front desk from my room immediately and was told the booking had been confirmed overnight and that the room was booked for another night. My hotel in Galway was then notified that I would not arrive until the next day. I had a nice extra day in Dublin until mid afternoon when everything went pear shaped. I returned to the hotel and discovered I was locked out of my room. I didn’t think much of it at the time as these things happen. The front desk was busy, so I just took myself into a quiet area to have a cup of tea. I then received a call from one of the managers asking to speak to me in person. I thought it was a little strange, but I said I was in the hotel and would come across to reception to meet him. Anyway, in so many words I was accused of trying to overstay. I was terribly upset. He said that the booking had been cancelled overnight (the university had tried to cancel it, but it had already been confirmed as I was informed in my conversation with the desk earlier in the day) He said it had actually been cancelled. I showed him all the emails particularly the email regarding the confirmation and the request to contact the desk to see if we could do anything. Unfortunately, the conversation with the desk was the only thing that wasn’t reduced to writing. I felt he was of the view I was being untruthful about this. The hotel had my corporate card on file, so obviously there was no issue with payment for the room. I reminded him of this. He then said they needed the room as the hotel was full. I realised then they wanted me out. I was clearly upset, but I said I could leave and go to Galway that night. He went and checked the train time table. He said one left in a bit over half an hour and could I pack up for that? I said yes, as I didn’t feel I had any choice and felt completely humiliated.

As this is my first trip to Ireland ergo Dublin, I had enjoyed the convenience of having able to walk almost everywhere I wished for shopping, sightseeing and most importantly dining. Location and rooms were their winning points and my stay was indeed almost perfect.