This was a weekend ”staycation” for my 9yo son and I. For those not familiar with Melbourne note that the hotel is located at the Spencer Street end of the CBD so great if catching the skybus from the airport of watching the game at Marvel Stadium, not as good for the best shopping / dining that Melbourne has to offer which is more located up the other end where the Sofitel / Next Hotel / Grand Hyatt are located. Next hotel is the pick of the three is you're looking for accommodation at that end. Here is my honest feedback. Hotel is brand new in visually stunning - ooozes class and understated elegance. It's really a beautiful hotel and the views are truly amazing. We appreciated the upgrade to the Victoria Harbour view - it was stunning. The room was beautifully appointed - perfect. Service - overall good. Air con temperature in the room wasn’t working and it kept showing the temp as 22 degrees regardless of how low we set it. Needs fixing perhaps? Room telephone - pick up the phone and there is silence, could not call reception and ended up calling from the phone outside the lift. Sent the engineer over and he said that you have to press 'talk' when you pick up the handset. He said it happens all the time that guests think the phone is broken. Staff - wonderful and perfectly fit the Ritz brand. Turndown service never came, and we had to ask for fresh towels that night - when they arrived he said that he couldn’t access the room for some reason - maybe something to look into? Service at the Lounge was very slow - waited 25 for some vanilla ice cream, ended up taking it back to the room. Perhaps the biggest disappointment was the pool - it was SO cold. Probably explains why there was nobody in it. We were chatting to another guest who said exactly the same thing. You need to dial up the temperature. It's a real shame that we could not enjoy the pool as it could have been the highlight of the weekend. We were in and out in 5 minutes - so disappointing. The area around the pool is also quite cramped and really should have been made bigger but not much that can be done about that now. Also the pool area is not staffed which was a surprise for a hotel of this calibre. There is therefore no food / beverage service. As others have said... having to use two sets of elevators is really annoying to reach your room or ground floor but nothing that can be done about that now. I know some of these things are just ”teething” problems as it's still a new hotel. Hopefully they resolve in time.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Beautiful older style hotel situated just north of the bustling city centre. Check in was quick however we had requested a room on a high floor and we were given one on street level, we asked about this and they kindly changed the room. Breakfast was included in our stay and was great with plenty of choices for all types. We had a massage at the day spa which was fantastic and faultless. The location is an easy walk into the city as well as Smith St Collingwood which is really buzzing on the weekends. The room we had was a mid range type (cant remember) and was of a good size with a large walk in robe and bathroom. Would definitely return for our next visit to Melbourne.

5 박 동안 멋진 방에 머물렀다. 방은 넓고 깨끗했지만 우리 방이 시장의 서비스 아파트 Oaks Melbourne를 직접 마주보고 있었기 때문에 실망했습니다. 욕실도 크고 비데 화장실이있는 것은 좋은 즐거움이었습니다. 그러나 분지는 너무 얕았고 손을 씻거나 이를 닦은 후에는 허영심을 젖히지 않는 것이 어려웠습니다. 세면 도구는 호바트의 이전 호텔에서 즐겼던 잼보 크기의 병과 달리 매우 작은 병에 들어 왔습니다. 욕조는 플러스 사이즈 사람이 몸을 담그면 약간 좁았습니다. 근처에 트램 정류장이 있고 호텔 주변에 많은 식당이있는 훌륭한 위치. 수영장은 24 시간 운영되며, 긴 하루 활동 후 편안한 딥이나 수영에 적합합니다. 프론트 오피스와 레스토랑 Lollo에서 아침 식사가 제공되는 서비스는 일반적으로 훌륭하고 신속했습니다. W Melbourne에서의 체류의 유일한 불만은 아마도 하우스 키핑 팀이 제공하는 일관성이없는 서비스 일 것입니다. 팀은 방을 청소하고 구성하는 것처럼 보였지만 빈 세면 도구 병을 보충하기위한 이니셔티브가 없었습니다. 종종 서비스 라인에 전화를 걸어 보충을 요청해야했습니다. 우리의 당일 치기 여행을 위해 우리 방을 떠나기 전에 한 번 있었다, 우리는 우리가 프라이버시 버튼을 끄는 것을 명시 적으로 확인했다. 그러나 우리는 사생활 조명이 켜져 있기 때문에 하우스 키핑 팀이 우리 방을 청소할 수 없다는 사실을 알려주는 약 4.30p.m 호텔에서 이메일을 받았습니다. 우리가 이미 여러 검사를 통해 개인 정보 보호 조명이 실제로 꺼 졌는지 확인했을 때 어떻게 이런 일이 발생할 수 있습니까? ! 그 다음 다음날, 우리는 약 4p.m에서 쇼핑을 한 후 우리 방으로 돌아 왔고, 우리 물건을 방에 넣고, 다시 나가기 전에 조금 쉬었다 고 생각했다. 그러나 우리의 무례한 충격에, 우리 방은 전혀 정리되지 않았다. 전반적으로 하우스 키핑 팀은 여전히 개선의 여지가 있지만 편리한 위치로 인해 여전히 좋은 숙박이었습니다.

아침 식사는 매우 풍부합니다! 서비스 태도가 매우 좋습니다! 다리 바로 옆이라 전망도 좋아요! 교통도 매우 편리합니다! 주변에서 음식을 찾는 것도 어렵지 않고, 다리 바로 건너편에 지하철역이 있어 번잡함 속에서도 조용한 곳이라고 할 수 있어요! 다만 방이 좀 낡았다는 점만 빼면