호텔은 내 예약을 확인하지 않았습니다. 나는 17:50에 체크인하기 위해 도착했지만 승무원은 내 예약을 인식하지 못하고 내 방 액세스 편지를 전달하지 않았습니다. 다시 일찍 돌아왔을 때 예약이 위치하지 않아 크게 낭비되었다는 통보를 받았습니다. 오랜 토론 끝에 접근이 해제되었습니다. 숙박은 완전히 타협되었으며 비용에 대한 보상이 있기를 바랍니다.

This is a top hotel in Belo Horizonte. I always stay here when visiting my family. The staff is always friendly and efficient, rooms are comfortable, and the food the best. A big shout out to Luisa at the hotel restaurant. I was ill for a couple of days and she went the extra mile to make me feel welcome. Obrigada!

Great view and cozy room. Gorgeous food quality. The pool are very clean and organized. The room service was exceptional, very respectful and helpful. In fact the best hotel experience I ever had. I Would definitely come back again.

훌륭합니다. 도시가 아름답고 편안하며 매우 세련되어있을 때마다 다시 호스트 할 것입니다.

Old, dirty and run down accommodation! I will never ever again book a room in here in the future! I would not even stay complimentary. The staff was friendly, although English skills were poor and I don’t speak Portuguese. As I entered the room I could see all the dirt on the floor and especially in the corners and next to the walls. The bathroom was outdated and the glass doors were also not cleaned properly, as you could see lime residues all over. As I just arrived from Overseas I decided to have a nap though. I immediately saw all the red and/or brown stains on the duvet, because there was no sheet underneath, but just on top. I think there were not so many hotel experiences in my life, which were so disgusting like this. First I thought, that I will complain at the reception, but then it came to my mind, that the staff would not understand what I mean due to the language barrier. I threw the duvet out of the bed and covered myself with towels, which were not as dirty as the duvet. Actually I should have left the hotel immediately, which I did so only twice before in my life, but I had this one night only in Brasil and I was terrible tired. After a short rest I had a shower, but there was no shower gel in the bathroom, shampoo-and conditioner dispenser were empty. The toilet flush didn’t work properly either, for only a piece of toilet paper you had to flush many times to disappear. Honestly this was one of my worst hotel stays and I don’t want to undergo anything like that again!

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

There’s nothing like arriving at a hotel and feeling welcomed. When I checked in for my weeklong stay, Jackson and Lucíola at the front desk were kind and helpful. I later met Rafael and Thiago, as well as the excellent housekeeper Emerson. They were all great and made me feel at home. My room was basic but modern and clean. The bed and pillows were comfortable, the air conditioning was excellent, and the blackout curtains let me sleep in. The shower had strong water pressure. The minibar was well stocked and replenished daily. Be aware that the walls are thin, so if there are loud guests next door you’ll hear them clearly. Luckily the front desk staff is accommodating and helped me move. The location is great, walking distance from lots of restaurants, bars, nightlife, and a pleasant 10-minute walk from Pátio Savassi, an upscale outdoor shopping mall with the high-end Verdemar supermarket right next to it. My only suggestion is to improve the breakfast. The food could be tastier, and the attendants could be better trained. For example, they’ll make you fresh eggs, but you need to ask, as they never offer and there are no signs. I saw someone get an omelette one day, so the next morning I asked and they made me one too. It would also be nice to have variety in the hot items in the buffet, but the entire week I was there, it was always the same two things: chopped hotdogs in tomato sauce and cold scrambled eggs. Next time I go to BH, I look forward to visiting my friends at eSuites Toscanini-Savassi and enjoying an improved breakfast experience.

Vamos voltar mais vezes. Gostei muito do hotel , do quarto. Chegamos e fomos bem recebidos, fizemos o pedido de uma pizza, que por sinal estava maravilhosa . Um agradecimento especial para o chefe André. Fiz questão de ir dar os parabéns pessoalmente.

Hotel agradável, boa localização, quarto limpo e espaçoso, cama mto confortável. De forma geral ficamos mto satisfeitos. Apenas um ponto a melhorar seria o café da manhã, mto simples e restrito pelo porte e estrutura do hotel.