I believe I was charged the VAT tax and I should not have been because I am not a citizen of Argentina and I paid with a foreign credit card. When I went to check out with Facudo Lopez, he said I had charged a cappuccino and breakfast to my room. I explained I did not have a cappuccino or breakfast. He shrugged his shoulders then removed a receipt from a piece of paper. I thought this was odd and asked to see the receipt. The receipt had my last name hand written on it but the signature was nowhere near mine. No one walking off the street and no hotel guest would know my last name and room number but Facudo Lopez would know that information. I believe Facudo Lopez was trying to charge me the expense and pocket the money for himself. Facudo Lopez proceeded to ask me questions about my travels for several more minutes, which I thought was odd. After leaving the hotel I realized I was never given a closing statement for my stay. I returned later that day and asked Facudo Lopez for a closing statement. He refused to provide me with a closing statement, I then asked to speak to a manager and Facudo Lopez said he was the manager. I returned to the hotel at around 8pm and talked to a different man at the front desk. I asked for a print out of my closing statement and he said no problem. He then typed at his computer and looked at the computer screen for a minute, he then looked around his desk, then got up and left his desk without saying a word. A few minutes later he returned to his desk and helped two customers that were standing behind me in line. After finishing helping those customers he turns to me and says he can not print out the closing statement for me. I ask him if I can look at his computer screen and he says I am not allowed to look at his computer screen. I then ask to speak to a manager and he says he is the manager. The following two days a called the hotel and asked to speak to the hotel manager. The person who answered the phone said his name was Luciano and refused to provide me with his last name, he refused to let me talk to the hotel manager and he refused to give me the name of the hotel manager on the two different days that I called the hotel. I stayed at Alma Del Lago on the nights of Feb 26 and 27 and was in room 1010. I believe I was overcharged and the front desk staff has pocketed the extra funds which is why they are refusing to give me a closing statement and refusing to let me talk to the hotel manager. Because several of the front desk staff have prevented me from talking to the hotel manager, I believe the front desk is full of crooks and scam artists who are stealing from unsuspecting hotel guests. I do not recommend staying at the Alma Del Lago Suites & Spa.

We thoroughly enjoyed our stay here. Staff were excellent  Rooms had an amazing view with a hot tub/jacuzzi in each room by the window overlooking the view of the mountains/lake. Bed was very comfortable. Internet could be a little slow at times. Food was excellent, breakfast was very good. A very relaxing stay with rooms with a view to die for. We had rooms in the 3rd block the higher up you go the better the view. 05 rooms have a jacuzzi in the bay window of the room overlooking the lake. Would most certainly come back.   .