I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

우리는 IHG 회원이 되었기 때문에이 호텔을 예약했으며이 가용성을 보았습니다. 우리는 보통 힐튼 / 메리어트 브랜드에 머물지 만 다른 일을하기로 결정했습니다. 발렛과 체크인이 원활하게 진행되었고, 객실은 상당히 깨끗하고 잘 관리되고 있습니다. 그날 저녁 늦게 샤워를 한 후, 나는이 소음을 듣고, 나는 파티 / 클럽 일간 80 년대에 돌아 왔다고 생각했습니다. 우리는 18 층에 있었고 옥상 바는 19 일에 있습니다. LOUD! 나는 프론트 데스크에 빨리 전화를 걸었고 가장 멋진 접수 원은 사과했고, 즉시 우리에게 다른 방을 발견하고, 움직임을 돕기 위해 도움을 보냈습니다. 대단해 발렛에서 접수 원, 이벤트 코디네이터에 이르기까지 모든 사람들이 매우 도움이되었고 우리가 손님이라는 것을 이해했습니다. 좋은 서비스는 큰 차이를 만듭니다. 머물기에 좋은 곳, 우리는 확실히 돌아올 것입니다. 이 숙소를 적극 추천

나는 호텔을 좋아했지만 앱이 내 가격 금액을 망쳤고 일하는 사람은 지금 모두 웃기고 있습니다. 시원하지 않다

우선, IHG가 건설 중인 것으로 완전히 나열되지 않았습니다. 로비는 폐쇄되어 있으며 오후 5시까지 영업하지 않는 레스토랑을 제외하고 로비에 공용 공간이 없습니다. 프론트 데스크와 직원들은 매우 친절합니다. 그것이 별 2개에 대한 전체 이유입니다. 방 측면에서 - 나는 현재 우리가 이사할 다른 호텔을 찾기 위해 여기에 앉아 있습니다. 우선 IHG에서 플래티넘 엘리트 지위를 가지고 있습니다. 나는 업그레이드가 가용성에 따라 다릅니다. 그리고 호텔은 이번 주말에 바쁘다는 것을 완전히 이해합니다. 그러나 나는 일반적으로 Priceline 고객이 가지 않는 방에 들어갈 것으로 예상했을 것입니다. 우리의 전망은 모든 기계식 지붕입니다. 하지만 창문이 너무 더러워서 공기 덕트와 기타 지붕 장비를 거의 볼 수 없기 때문에 너무 많이 불평하는 데 어려움을 겪습니다. 수도꼭지에서 실내 온도가 유일한 옵션입니다. 춥고 덥지 않습니다. 나는 약간의 따뜻한 물이 필요했기 때문에 Keurig를 사용하여 약간의 열을 고 - 🤢. 그냥 더럽고 더럽습니다. 바닥과 침대는 깨끗해 보이지만 전반적으로 방은 칙칙하고 실망 스럽습니다. 그러나 일부 부분이 얼마나 더러운지 감안할 때 우리는 확실히 맨발로 여기에 가지 않을 것입니다. 몇 년 전에 결혼식을 위해 여기에 머물렀고 괜찮 았습니다. 리노베이션 중이라는 것을 알았다면 확실히 다른 곳을 선택했을 것입니다. 내 제안 - Charlotte 방문을 위해 다른 호텔을 선택하십시오! 우리는 이번 시즌에 3개의 게임을 더 위해 비행기를 타고 내려오고 있으며 확실히 다른 곳에 머물 것입니다!

호텔 환경이 좋고 상업 거리 옆에있어 더 편리하게 식사 할 수 있으며 중국 음식 (즉, 정통이 아님)도 있습니다! 장식이 조금 낡았지만 방 크기는 OK!

Had a nice stay. Centrally located and convenient to shops and restaurants. Kayla in the front for valet was very helpful! The rooms were clean and bed comfortable. I would recommend staying here for business. The M lounge was helpful to have business meetings.

The hotel is lovely, cconvenient to my work locations as well as a local mall. Seems to have been recently renovated also. Very bright, clean rooms. Breakfast service from Riziki was excellent, served with an engaging smile and personality.

I understand we cannot control how other people behave, reason why I am not blaming the hotel my very bad experience overnight. My room was a connecting room, at around 1 am we had neighbors come to the connecting room making a lot of noise, banging on the doors, probably completely drunk. I waited for about 30 min and they wouldn’t stop. I called the front desk, Marilyn answered and she already knew who the 2 guys were and immediately called the other room. Despite her calling and asking them to lower their voices, they kept making noises. I am a health care worker, came from Asheville to take a breath after a week of work after the Hurricane Helene destroyed us, the last thing I needed was impolite people waking me up in the middle of the night. I went downstairs at around 2:30 am to talk to Marilyn. At that point I wanted to cancel my stay for the next day but, because I had booked through a third party, she couldn’t cancel my stay. However, she did everything that she could possibly do to make me feel better and less frustrated with the situation. She moved us to a better room and without a connection with other room, also provided us with other benefits on the next day. I rated as “very good” this hotel because of the people that work here and the comfortable room and amenities. However, my stay unfortunately was not excellent due to other customers.