hat is one kind of experience that I would like to forget soon... It all started with a mess up of my booking for a business trip in Sofia. So, I ended by staying the Grand Millennium which is not usually my choice. Hotel is somewhat close to centre but still not that close to allow walks for my business meetings. Check in was fairly smooth but now after reading some of the 1 star reviews, I can confirm that the receptionist's welcome could have been better. Being first time visitor, there was no information about breakfast (though included in the rate), gym, etc. I was given a premier room. The room was nice, very spacious, high quality amenities, floor to ceiling windows with nice views over the city and all looked clean. So I happily parked myself on the sofa and started working on my emails (good wifi). After some time, I caught some movement on the floor with the corner of my eye...and the fun started....initially I thought it was a kitten, then I panicked as it resembled to a rat until finally my brain processed the image of the bulgy eyes and wings and realised I was looking at a bat who was probably as confused as I was. I called the reception immediately and yes they did send help. A brave lady whom I like to thank as she was not scared and assured me she will not kill the bat but call the environment protection association. I asked to be moved to another room preferably to a lower flower :). They moved me from 21 to 20 as hotel was fully booked. I asked for the house keeping to come and have an extra look for my peace of mind. They sent another nice lady who was trying to assure me no bat family is hidden in the curtains, under the bed, etc. But the whole thing ruined my experience and spent my night with the lights on trying to figure out if bats can hide in the fake ceiling, if they can accidentally fall on your face while you are sleeping, if they sat on a pillow do they leave any marks, or if they are indeed to be blamed for covid. I am a frequent traveller and I recently returned from Mauritius where nature and wildlife are quite dominant, so how in the world you can find a bat in an urban jungle five star hotel room ?!?!?!?!?