I had such high hopes upon making the reservation. I had stayed at the Ritz property in downtown Dallas a few years ago and was blown away. It was such a solid, classy property. They hit all of the right notes for a high end experience from the staff to the room to the restaurant to the bar. Everything was a top notch experience. I am really disappointed to say that Las Colinas misses this mark. . .not just by a little bit but by a lot. It is a former property of a competitor that was purchased and rebranded as a Ritz Carlton. The check in went well. Well trained and professional desk staff. The first disappointment of the two days was walking into the room. Absolutely nothing special about the room. It could have been a Holiday Inn. Small for Dallas standards. As a Bonvoy member, I am used to checking into the room with my name on the television screen as a welcome. The tv said, 'Welcome, Tommie. . ' I am not Tommie. For the price that I paid, I was pretty disappointed with the room size so I thought, 'Oh, maybe they made a mistake and put me in the wrong room.' I called down and told them about the tv message. . . No, I was not in the wrong room. No apology for the wrong name. . .more like a 'oh, my bad!' The one good thing about the room was the bed. A very comfortable king bed. The lighting system in the room was a pretty old 'high tech for its time' system. Multiple lights did not work. However, there seemed to be a short somewhere in the system as one of the lights kept coming on in the middle of the night while sleeping. . bright enough to wake me up both nights at around 3am. We went down to the bar to have a pre-dinner drink and watch some college football that was on a large tv near us. As one game was finishing, we asked the server if they could change it to the next big game coming up on another channel. Instead of changing the channel, he just brought us the remote control and sort of dropped it on the table and kept on walking. We both looked at each other and said 'is this the Ritz?' Service was lacking. . .in a big way. We decided to stay in and eat at the Italian restaurant. It is high end as you'd expect at such a property. The service was very good however the food was average at best. Not a good dinner experience for $162. That was with two glasses of wine. And no meat dishes between the two of us. One other little problem with the room. . .They give you a Nespresso coffee maker which is nice. However, the one in our room was broken. The temperature control in the room is limited to 68 degrees on a/c. Definitely not cool enough for sleeping. An old a/c system that didn't seem to really cool the room down enough. Do not plan on sleeping in. There are no blackout curtains. Just plantation shutters that do not block out the light. I can't imagine staying there on June 22. You'd be woken up by light at 0530. All in all, it is just a fine property if you are paying normal Marriott, Hyatt or Hilton prices. But this is

Marriott Bonvoy Ambassador member and traveling on business. Great hotel and pleasant location. Friendly front desk and my room was upgraded per my Marriott status. Concierge lounge was well maintained and stocked with refreshments. Convenient parking and coffee was pretty good. I’ll stay here again and bring my running shoes next time, there’s a very cool trail around the lake.

I wanted to share my experience of staying at a hotel near DFW airport. The location of the hotel was fair, with a very limited choice of restaurants and shops nearby. However, it was very close to the airport, with only around a 10 minute drive by Uber at a cost of around USD 15. The reception welcome was very good, and the bar and lounge service was also nice. I was upgraded to a corner room, which was spacious and clean. However, the control of the shower was a bit worn and it was hard to accurately control the flow of hot water. Overall, the hotel was a good choice for staying in the DFW area. Despite the limited nearby amenities, the proximity to the airport and the quality of the hotel's service made it a pleasant stay. Thank you for reading my feedback and I hope it is helpful for future travelers.

Clean hotel , very reasonable price , location was great. Check in was a breeze , the quality of the bed and room overall was more than expected. It was really hot outside for the time I decided to travel , the cool breeze of the ac and the blacked out room curtains help me get the much needed rest on my trip

Sally Naidu is the manager and she goes above and beyond to accommodate travelers. I lead tour groups and for many years we have stayed at this hotel. Many staff members have been there year after year and that is a great testament to the management and staff morale. This hotel is always very clean and has lots of extras like an excellent breakfast, secure gated parking, free shuttle to and from the airport, lots of amenities and a beautiful relaxing environment

최근 NYLO Las Colinas에 머무는 동안 나는 Jamie와 Jessica를 만나는 즐거움을 누렸다. 둘 다 Chaffee와 함께 바를 일했습니다. 숙녀들은 훌륭한 서비스, 메뉴 항목에 대한 좋은 제안을 제공했으며 고객들에게 매우주의를 기울였습니다. 잘해라!

체크인이 최고가 아니 었습니다. 내가 올바르게 기억한다면 이른 체크인을하고 정상적인 체크인 시간 이후에 끝낼 수 있는지 물었습니다. 그들은 일찍 체크인 할 수 있는지에 대해 그렇게 유익하지 않았습니다. 또한 다음날 머물려고 할 때 예약되었지만 웹 사이트에는 다른 웹 사이트와 객실을 이용할 수 있다고 말했습니다.

직원은 예외적이었지만 속성은 업그레이드, 새 가구 및 장식이 필요하여 그림을 포함합니다. 훌륭한 위치, 조용하고 중앙에 위치. 내 초기 방은 밤이나 일주일 전에 파티 장소처럼 보였습니다. 관리팀은 내 요청에 따라 빠르게 방을 바꿨다!

This hotel is very clean and the staff is wonderful. It was really nice having the kitchenette and the walk in shower with the rain head was fantastic. The king bed was actually extremely comfortable. The breakfast was really nice with pancakes and organic peanutbutter. It was far better than the usual hotel breakfast with plenty of selections. The location was great and felt safe. The only negative thing was in our shower, it looked like someone had fallen through the wall or something crazy like that and they “patched “ it instead of replacing it. It was a little sketchy looking, but a nice shower experience nonetheless. The icemaker in our refrigerator didn’t work, but the friendly staff was happy to give us a bag of ice from the kitchen. Very minor issues and we will certainly be staying there again!