I am really struggling with this review but decided to give a 2 star review as I took Price into consideration for this. The ryokan is highly rated on here which might be down to different experiences or different expectations. So let me get into why I was not impressed: I know Japan very well, come here multiple times a year for work and some extra time and even lived here a few years ago. I have stayed in multiple Ryokans with lovely Onsens all over the country and usually prefer the more traditional buildings and atmospheres. In the mouth Fuji Region this seemed to be one of very few that meets that criteria. However during our stay, I found that none of the usual Japanese „omotenashi“ really apply here. This ryokan had zero Japanese guests and catered exclusively to foreign tourists. The rooms are nice but certainly not great- especially considering the price. No public onsen just a shallow marble tub outside each room which heavily lacks atmosphere or Beauty. The hotel misses elements of nature and relaxation throughout- which usually is staple of a nice traditional ryokan. Then the staff- the non-Japanese staff actually tries very hard but they are clearly not aware of some of the customs at traditional places. The Japanese stuff might have been the coldest staff I have ever experienced in Japan. As I speak Japanese, I usually manage to get into a nice conversation with staff at such ryokans - at this one, that was not at all possible. They wouldn’t even speak Japanese with me. The breakfast service was fine but felt really rushed and service was cold. Dinner was an absolute nightmare - no accommodation was made for a serious allergy. Actually there was no concern whatsoever- we even identified the ingredient in a dish that the waiter said was ok… and when we pointed it out he just said „please don’t eat then“. Usually staff in Japan bends over backwards to make sure all is fine with your meal. Also- the 24,000 yen/person kaiserlich dinner was served at such a speed that we had at times three courses in front of us. Flexibility is definitely also not a word in their vocabulary - no changes can be made to anything - but that would be ok if the staff was just overall trying a bit harder. Food quality was good but again not better than at similar places for half the price. Overall the ryokan lacks a loving touch and I can only assume that it is badly managed as the staff is clearly unmotivated. You can definitely do much better in Japan and a big lesson for me is to always look out for reviews from locals as they know best what the standard for such a place should be. As someone who loves japan and has close ties to the country through work and friends, I am always happy to see positive reviews about the Japanese hospitality and service - however o encourage everyone who rated their stay highly here to try some other great ryokans in Japan to find out for yourselves how much better it can get.

환경: 위치가 훌륭하고 발코니가 후지산을 바라보고 있습니다🗻, 아침과 저녁 음식이 신선하고 맛있고 숲속 저녁 식사, 환경이 훌륭합니다. 호텔 리셉션 데스크에서 체크인하세요. 숙소가 언덕에 있어 길이 가파르므로 JEEP가 서비스 센터까지 모셔다드립니다. 서비스: 서비스 태도가 매우 좋습니다. 호텔 활동을 명확하게 설명하기 위해 리셉션 데스크에 유창한 영어를 구사하는 웨이터를 몇 명 더 추가하는 것이 좋습니다. 또한 계절이 다르므로 활동을 시간으로 나누어야 합니다. 미문. 체크인 중 약간의 문제가 발생한 것은 주로 대행사와 Ctrip 간의 조정이 필요했기 때문이었고 후속 조치는 만족스러운 해결이라고 간주되었습니다.

Only managed to book 1 out of 2 nights of our stay in the Superior Room and had to book the 2nd night via Japanican (standard room). Both rooms were amazing in terms of size. Superior room’s amenities and furnishings, bathtub etc are more luxurious in comparison but Standard Room is really good enough when you enter to a full view of Mt Fuji at the windows. My view fm the Standard Room was much better compared to the Superior though. Only con at the Standard Room is probably the inability to go out to a balcony to take photos and had to deal with reflections. Hospitality at the front desk was largely good, except a harsh-sounding man whom attended to our bus pickup call request and another night-duty man who can’t speak English and only repeatedly uttered “sorry” and “nonono” when I called to ask for a pillow they missed out. Special mention and thanks to 2 ladies whom attended to us: 1. “AHN” or “ANH” who helped us with check-in to the room, and continued to serve us with helpful suggestions and the sincerest greetings whenever we bump into her in the ryokan. 2. We didn’t get her name. The lady who served us for dinners (16 & 17 Dec) and breakfast (17 Dec) at Room 桃の二. Really patient and tried her best to communicate with us in English for all our requests and questions about the food. For non-adventurous-foodies like us, the provided breakfasts and dinners are a great experience and an eye-opener, but also wasteful on the other hand as we ended up with much things we don’t eat (even after I’ve put in a string of dietary requests prior to check-in). Perhaps having a room-only option for booking would be good.