Priceline을 통해 권장 사항에 따라 2 박 동안이 호텔을 예약했습니다. 프론트 데스크에서 추가 $ 60 보증금을 요청했습니다. 우리 방에 갔을 때, 우리는 여러 공간을 차지하는 건설 트럭이 많기 때문에 주차가 부족하다는 것을 알았습니다. 우리 아래에서, 우리는 호텔 문이 열려 있고, 담배를 피우고, 술을 마시고, 우리를 쳐다보고있는 사람들이 있었고, 맥주 모자와 빈 맥주 纸箱이 계단 전체에 던져져있었습니다. 또한 호텔 뒤에 ”Love Erotica”설비도 있음을 알았습니다. 방에 들어서자 문에 큰 간격이 있었는데 닫으려고 할때 가구가 침대 스프레드에 얼룩이 묻어 있는 것 같습니다. 소음을 듣고 나서 밖에 서있는 남자가 보입니다. 프라이스라인에 전화했더니 매니저가 들어오겠다고 하니 30분만에 다시 전화해 주세요. 저희는 방을 떠나서 안전하다고 느끼고 30분을 기다리던 로비로 돌아가서, 그 다음 프론트 직원인 샘이 매니저가 들어오지 않는다고 말했습니다. Priceline은 거짓말을하고 떠날 것이라고 말했습니다. 나는 밤에 11시 30 분에 더 안전한 호텔을 찾으려고 운전했다. Priceline 또는 Quality Inn Medical City San Antonio는 돈을 환불합니다! 두 회사는받은 서비스에 대해 신경 쓰지 않습니다. 다른 사람의 시간, 돈 및 두통을 절약하고자하는 것에 따라 내가 작성한 첫 번째 호텔 리뷰입니다! 나는 Priceline 또는 Quality Inn을 다시 신뢰하거나 사용하지 않을 것입니다. 특히 Quality Inn Medical City San Antonio!

아침 식사는 괜찮고 방은 깨끗하고 우리 여행에서 최고의 호텔입니다. 샌안토니오를 한 번 둘러보는 것을 추천하며 선호하는 호텔 중 하나로 활용될 수 있다.

The toilet had poop on the bowl and the bottom of seat, there was urine and dirt behind the seat, the lid had urine on it. There was part of a watermelon in the fridge. The bedside tables were sticky. The floor was so dirty that a clorox wipe would only clean 2-3 tiles before it had to be thrown away. There were stains on the bed spread (hope they were stains) The ceiling had dirt and dust bunnies hanging. There was water and hair in the tray that holds the ice bucket and the sealed plastic glasses had water inside. Twice we asked them to come clean the room and they never showed up. In addition there is a $40 cash deposit and the smoke detector is not present and the phone did not work

Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.