We had mechanical issues leaving Boston so arrived in Austin just as our connection was backing out of the gate. We had a choice of 2 hotels that American Airlines would give a voucher for. Since we are a Hilton Honors member chose the Garden Inn. If you do the same please call the number on the voucher to have them send the shuttle van as there is another Hilton nearby with a shuttle bus that you might accidentally use by mistake as we did at first We were greeted by Marlene at the check in i had given her the voucher ID by phone so she was all ready for us when the van arrived. Rooms are a bit smaller than most but well appointed. Beds comfortable and plenty of towels etc. there is a restaurant and bar. The bar opens at 4pm the restaurant at 5. They have 5 main entrees on the menu as well as sandwiches. The server Morgan was very friendly and helpful And the food was ample and reasonable for a hotel restaurant. Unfortunately our luggage was still at the airport as the airline refused to release them as they are checked onward for the next day flight that we were are on. Marlene offered us toothpaste and toothbrushes which was well appreciated. In the morning the breakfast is either continental breakfast for $10 or full buffet and made to order omelettes for $20 per person. Omelettes are huge and excellent. Plenty of other foods and well worth the $20 All in all a good stay.

Terrible customer service, gave the hotel and Marriott multiple chances to make this right and despite corporate saying multiple times they would, they didn’t and I’m a Bonvoy Titanium. I requested a late checkout and reserved a 2:30 PM Airport Shuttle. I returned to my room at 1:45PM and when to the front desk and checked out at 2:15PM, handing the front desk clerk my key and giving my room #. I then sat around in the deserted lobby for 15 minutes, occasionally getting up and walking to door to look for the shuttle. At 2:30 I was at the door looking for the shuttle when the desk clerk called my last name and asked if it was me. I replied yes and was told the shuttle left without me because they knocked on my door and called my room and I wasn’t there and would have to wait until 3PM for the next shuttle. I asked how I missed it since I had been in the lobby 15 minutes early and was then told it never actually came back to the hotel from the airport because sometimes people don’t show up or forget they made a reservation and I didn’t answer my room phone or knock so they assumed I was a no show. I told the desk clerk I had been in my room from 1:45pm and reminded her I checked out at 2:15pm handing her my key, and asked why didn’t she tell me then? She then asked again why I didn’t answer my room phone/knock and told me I would have to wait until 3pm. Reminded me of the Seinfeld episode where the customer agent is told she does not know the meaning of a reservation and how to hold a reservation! I couldn’t wait until 3pm and took an Uber. No way to contact hotel management directly to request reimbursement of my $12.85 Uber fare so contacted Bonvoy customer service online and made the request. Was sent an email stating the hotel’s accounting department would contact me in 3-5 business days. Never happened and sent multiple follow ups online and no reply. Finally called the Titanium desk and asked what was going on, no apologies or explanations on why the hotel never contacted me and why my follow ups were ignored but they were able to pull up the initial correspondence in the system and after a long wait told me the Uber fare would be refunded which as far as I can tell, never happened despite the call occurring over a month ago.

Unfortunately my husband and I will not choose to stay at this hotel again. (We stayed recently overnight in late March, 2023, before catching a plane the next day.) Pros: the staff working the Night Shift upon our arrival was courteous and tried to be helpful, and the morning breakfast was acceptable. However this did not make up for the hotel’s shortcomings which were numerous—as I will outline here. Cons: (1) the microwave had no plate and was therefore unusable until shortly before we checked out, when at last someone located a replacement plate. (2) the carpet was dirty with visible stains (3) the window shade would not open properly (4) the very heavy dishwasher door fell open unexpectedly several times, once hitting me (hard!) on the leg. (this was especially concerning since the dishwasher is installed in the entrance to the room and one must walk past it to enter or exit the room) (5) the dishwasher leaked water onto the floor, posing a slipping hazard (the water was hard to see ) (6) there were unsightly yellow stains on the bedding of one bed (7) no toaster was provided (8) the water coming from the two faucets smelled and tasted like mold. After returning from our trip we outlined all of these problems in an email message to the manager on duty, but we have never received any sort of reply from him. (We tried to reach him several times by phone before we left the hotel, but he could not be reached)

큰 깨끗한 방, 편안한 침대와 아침 식사도 좋았습니다. 야간 근무 직원은 정말 환영했습니다. 그러나 호텔 설명에서 공항 셔틀은 오후 11시에 정차한다는 것을 언급하는 것이 좋습니다. 어쨌든 우리는이 호텔을 추천하고 다시 예약 할 수 있습니다. :)

나는 공항 근처에서 깨끗하고 장식이 업데이트 되었기 때문에이 호텔에 1 성급 등급을 부여했습니다. 제공된 고객 서비스는 매우 오랫동안 발생하고 관찰 한 것보다 나빴습니다. 나는 5 월 30 일 오전 1시에 체크인하기 위해 5 월 27 일에이 방을 예약했습니다. 나는 비행 사이에 5-6 시간의 숙취가 있었기 때문에 그렇게했다. 나는 비행기 사이에서 샤워하고 약간의 잠을 자고 싶었다. 예약인에게 상황을 설명하고 체크인 시간에 대한 예약에 기재가 된다고 들었습니다. 새벽 1시쯤 확인을 했는데, 책상을 일하는 남자가 먼저 ”시스템에 예약이 없다고 했다. 일단 전화로 끌어올려보니 예약이 있다는 것을 증명할 수 있다는 사실에 짜증이 난 것 같다. 그런 다음 예약 / 객실이 더 이상 이용할 수 없다고 말하려고했습니다. 그러나 그는 체크인 할 시간에 대한 시스템에 표시가 있으면 왜 그렇지 않은지 설명 할 수 없었습니다. 그는 나에게 ”다른 방”을 주었다. 바닥에 표시된 표시는 ” 조용한 시간”. 그러나 한 번 방에 있으면 조용하지만 모든 것이 조용했습니다. 나는 내 옆의 한 방에서 TV를 연주하고 내 옆의 다른 방에서 사람들이 말하는 것을 들었다. 양쪽이 큰 소리로 들리지 않고 벽이 매우 얇습니다. 체크 아웃 할 때 같은 점원이 근무하고 있는데, 그의 매너에 무례했습니다. 공항 셔틀을 위해 로비에서 기다리는 동안, 나는 조금 실망한 것처럼 보이는 신사 한 사람이 로비에 들어가는 것을 알았습니다. 그는 점원에게 방의 비용에 대해 물었다. 점원은 그에게 가격 범위를 분명히 줄 수있었습니다. 그것은 쉽습니다. 그러나 그는 재정적 인 세부 사항을 전혀주지 않고 단지 그것이 달려 있다고 말했고 다른 것은 제공하지 않았습니다. 그 사람은 간식을 지불하고 떠났다. 이 사무원은 사람들이 호텔에 머무르는 것을 막기 위해 협조적인 노력을 기울이고있는 것 같았습니다. 호텔 비즈니스에 좋지 않습니다. 나는 HH 회원이지만이 위치에 다시는 머물지 않을 것입니다.