Hotel MTK is the reimagination of the old 1960s Holiday Inn Mt. Kisco. I stayed at this property a few years ago when it was still a Holiday Inn, and it was shabby, worn, dingy and old. When I had to return to the area I was glad to see it reborn as a Tapestry Collection property by Hilton. I am a Hilton Honors member, and typically chose a Hilton property whenever I can. Well, MTK has a long long way to go. The hotel was not much changed from my 2020 Holiday Inn visit. Everything about this property is run down and worn. The mattress was creaky and lumpy with broken springs. The outlets on the base of the table lamps did not work. The dresser drawers were off their track and did not close properly. Paint was peeling from the door frames. The hook on the back of the bathroom door was installed upside down AND falling off. The carpet was frayed and stained. The shower curtain rod was loose from the wall. The toiletries were from three different mis-matched brands, and two of the items (the conditioner and the lotion) had already been open and half used. There were month old paper notices about changes to breakfast hours the next morning (a month previously) scotch taped to the stairwell door. The parking lot was filthy with cigarette butts and scattered trash. I am surprised that Hilton has allowed the Tapestry Collection brand to be applied to this property when there are clearly many many months of renovation and upgrades required to achieve even a minimal Tapestry standard. I understand that a lot of these problems were inherited from the previous days of a failing Holiday Inn, but I didn't inherit a discount - more than $200/night at an off-peak time. Sadly, there are very few choices in Northern Westchester. I responded to a request for feedback, and I gave very honest feedback. I even offered to share pictures. The survey asked if I wanted to be contacted by the property and I answered ”yes.” To date, I have received no contact. It was Christmas, and fortunately we spent most of our time with family at their home, and only had to return to the hotel at night. This was a shocking disappointment for a Hilton Tapestry Collection property.

잠을 자야 할 침대가 필요하면이 곳은 괜찮을 것이라고 확신합니다. 관리자의 도움이 필요한 상황이나 상황이 없습니다. 잊어 버려요! 나는 인근 병원에서 일하는 여행 간호사입니다. 예약 전날 밤, 코비드에 대해 긍정적인 테스트를 했습니다. 호텔에 즉시 연락해서 알려주고, 매니저 이메일 주소로 결과를 전달하려고 오래됐으며, 숙박료를 환불해 줍니다. 다음날 결과를 보내며 며칠 뒤따라 전화를 하였습니다. 매니저가 나가고 오후 3시 이후에 2일 후에 전화하겠다고 들었습니다. 이 일은 몇 주 동안 여러 번 일어났습니다. 실제로 매니저로부터 환불 승인을 받기 위해 Priceline에 연락해야한다고 말한 편지를 받기 전에. 저는 즉시 전화해서 매니저와 연락을 하며 같은 과정을 거쳤습니다. 결국 그녀는 환불을 거절했습니다. 저는 헨이 더 나은 비즈니스국으로 에스컬레이션을 했고, 그녀는 그에 대해서도 대답하지 않기로 결정했습니다. 저는 심지어 그녀가 제 상황에 공감할 수 있다고 생각하는 이메일을 통해 연락을 취하려고 노력했습니다. 그리고 다시, 그녀는 전혀 응답하지 않기로 결정했습니다. 나는 이런 행동에 역겨워 다시는 그들을 선택하지 않을 것입니다.

그들은 따뜻한 아침 식사를 제공하기 시작해서 기쁩니다. 더 많은 옵션이 있기를 바랍니다! 나는 일반적으로 호텔에 문제가 없지만 이번에는 나와 내 아들을 따라가는 미친 사람이 있었고 그는 내 체류를 매우 불편하게 만들었습니다. 그는 다음날 체포되기도했지만 여전히 내 체류를 망쳤습니다 !! 매우 한적한 위치이기 때문에 주변 환경을 알고 있습니다! 수영장은 좋고 춥습니다. 난방이 되지 않는 lol은 낮에 늦게 열리며 결코 이른 시간에 열지 않습니다.

The front desk is absolutely professional! Witness a very angry Spanish lady whom she booked her reservation online and was demanding the front desk manager to acknowledge the rate. Which was not a good way to speak in that matter if she would’ve been nice maybe it would have been acknowledged. Besides that my stay was absolutely great!! Workers are terrific!! And they mention and grab and go breakfast which they made very clear! I’d definitely recommend this place !! Hospitality was great!!!

호텔은 오래되어 보이지만 잘 관리되어 HILTON 호텔에 속합니다. 방은 창문을 열 방법이 없으며 약간 젖어 있습니다. 호텔 프론트 데스크 Xiaohe는 기꺼이 채팅합니다. 레드닷의 차가 갔던 공항을 예약할 수 있어 매우 편리했다.

I have to travel to Westchester County often during the month; and sometimes very last min. It seems that every time I check in, I am greeted with a smiling, welcoming gentleman by the name of Dwight. The quality of hospitality he extends is top notch. He recommends the best rooms for my taste as well as provides me with food options in the surrounding area. He provides water and I was even given candy during Halloween (I know, I know) but it's the thoughtfulness and courtesy he shares that keeps me coming back. Now I did have an issue during my extended stay; and, the manager that particular day did the bare minimum to resolve my issue. That manager also didn't let me finish my complaint before he was reciting a policy to me. This I found extremely rude and dismissive. Now, If Dwight had been there; I have no doubt my problem would have been handled with paramount concern and care. As a matter of fact, It is because of Dwight that I accepted the minuscule adjustment and only subtracted 1 star; knowing the issue, this review would have gotten a 2 star, Just Saying. Promote Dwight to Manager. Having a dedicated person like him in charge of staff would definitely have all the guest receiving the 5 Star treatment. Because if they modeled him; everyone from staff to guest would feel and have a fabulous experience. Dwight is a 5 Star Team Member!!!

第三次住這個酒店了 這次大堂重新裝修了 又臨近聖誕節 很漂亮 早餐很豐盛 餐具質感很好 房間也很大 臨近過年 每天都有各種event 工作人員都很nice 以及隔壁的牛排館真的是每次必吃 超讚