e We had a terrible experience at the Mulberry. But I will start with the good. The exterior and public areas are well-lit and look like they are well taken care of. Check in was smooth, however, the trouble for us started when we got to our room and immediately smelled a strong odor of stale cigarette smoke. We set our bags down and began to survey the rest of the room which looked nice, when the smoke detector beeped. Then 30 seconds later beeped again and continued on. We went to the desk and requested a different room after explaining the situation. There was no empathy from the clerk, No apology as she told us, “ there are no more rooms.” I asked her if there was a maintenance person she could call about the smoke detector and she went on to explain to me that there is no one she can call, the owner lives over an hour away, and she was not willing to call another hotel in the area for me. I told the clerk that I wasn’t willing to tamper with a smoke detector in a hotel, and asked her how this was my problem? Again, no empathy and no indication she would do anything to assist with the problem. We returned to the room to stash our luggage, and began searching for other hotels in the area. After we found several highly rated hotels that had rooms available, The clerk called our room and said she had called the owner, and the owner was responding. It was after 9:30PM, we had been traveling all day during a cross country move, and we decided to go to waffle House down the street for dinner while we decided what to do. We decided that even if the owner showed up with a ladder and a 9 volt battery (over an hour later) to fix the smoke detector, the room still reeked, and by morning we would too. We booked at a nearby national chain and had a very nice room and good service. When we checked out after our dinner And asked for a refund, the clerk responded by telling us “I can’t do that“. Which was not surprising after her other responses to our concerns. The next day the charges were reversed and we were happy with that. My impression is that the owners probably do a nice job with this place overall, but this clerk was not trained in any kind of customer service or dealing with issues, and was utterly helpless when it came to even small issues. Their maintenance people dropped the ball by not replacing the smoke detector batteries on a schedule ahead of time, and their housekeeping dropped the ball by signing off on a room that obviously stunk. The owner dropped the ball by having a clerk with poor customer service skills and no resources to address issues.

나와 내 가족은 들어갔고 왕족으로 인사를 받았습니다. 데스크 직원은 매우 친절했고 1 층에있는 방에서 우리를 체크인했습니다. 우리 방은 하우스 키핑의 달콤한 환영 메모로 멋지게 준비되었습니다. 아이들과 나는 수영장을 즐겼고 즐거운 시간을 보냈습니다. 아침 식사는 다양한 옵션으로 잘 갖춰져 있습니다. 여기에서 Charles 호수를 방문하면 호텔에 갈 것입니다.

내가 아무것도 이기지 않았다는 것 외에는 불만이 없다고 예상했기 때문에 모두 좋았습니다. 나는 도박꾼은 아니지만 제대로 시도해야 했습니다. 비즈니스로 거기에 머물렀고 우리가 외출하지 않는 것을 선호했기 때문에 집에서 더 많은 음식 선택을 선호했을 것입니다. 앞으로 거기에 머무를 것입니다.

Very nice, the owners were very sweet, me, and my son had a wonderful time!, Thank you so much! we will see you next year

이 멋진 호텔에서 또 다른 놀라운 숙박. 우리는 06/28에서 07/01까지 머물렀고이 호텔에 대해 놀라운 것들을 말할 수 있습니다. 새롭게 개조된 객실은 아름답게 재단장되었으며 화려함을 넘어 직원들이 가족처럼 느끼게 했으며 방은 우리 집입니다. 프론트 데스크 직원은 매우 수용 적입니다. 그들은 우리가 돌볼 수 있도록 완벽한 일을했습니다. 전체 호텔 직원은 모두 매우 친절하고 친절하며 매일 따뜻한 미소로 당신을 맞이합니다. 유지 보수 직원조차도 우리에게 매우 도움이되었고 우리는 그들이 로비에서 일하는 것을 보았습니다. 나는이 호텔을 Charles 호수에 오는 사람에게 추천합니다. 특히 다운타운에 오면 더욱 그렇습니다. 객실은 매우 깨끗하고 신선하며 호수 건너편에 있습니다. 그래서 우리의 체류를 성공적으로 만든 모든 직원들에게 감사드립니다 🥰 우리는 돌아올 것입니다.

The new owners are very friendly and accommodating. They renovated this location since I started staying for work over a year ago. I only stay here when I’m in town for work. The rooms are always clean. Hot breakfast every morning. Central location for travel.

💚💚 그것은 매우 깨끗하고 나는 추천 할 것입니다.