On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

그래서 알마티에서의 체류를 연장한 다른 객실을 위해 2 개의 별도 예약으로 4 박을 예약했습니다. 따라서 제공된 사진은 1 층 더 블룸과 위층 패밀리 룸을 나타냅니다. 가장 중요한 것은 지불 한 가격으로 실제로 매우 합리적이었습니다. 호텔은 훌륭한 가치라고 생각합니다. 따라서 그들의 중요성에 따라 의견을 주문할 것입니다. 첫째. 직원들은 보안을 포함하여 체류 기간 동안 매우 친절하고 전문적이었습니다. 둘째, 호텔 인테리어를 승인합니다. 객실의 전반적인 디자인은 실제로 매우 편안하고 매우 넓습니다. 7-10의 아침 식사는 아늑하고 모든 필수품을 제공했지만 앞으로 계란 튀김을 추천합니다. 위의 것 외에도 더 블룸은 인터넷에 액세스 할 수있는 위성 TV를 가지고있었습니다. 즉 유튜브 등. 수영장은, 제가 이용하지는 않았지만 환상적이나 보이지만, 레스토랑 음식은 가격이 적당하고 맛있습니다 (치킨-스파나크와 밥 한 곁들인 렌틸 수프를 추천합니다). 일부 손님이 그것을 통과해야하는 것을 감안할 때 조금 더 깔끔하게 할 수 있었던 건설 작업이 있었지만, 나는이 호텔을 예약의 가치에 대해 5/5으로 평가할 것입니다. 👍