I'm a Platinum Elite member and stay at Marriott almost exclusively when traveling work business or pleasure. This was one of the worst experiences ever (only one worse than this stay was one in Denver last year). The AC was broken in the rooms and it was 85 degrees in our room. We were not told this upon check-in and discovered it once we got to the room. When we went back downstairs to tell front desk staff to tell them the AC wasn't working in our room, the response was ”You and everyone else.” They told me we could have a fan for our room. I requested one be brought up while we went to dinner and was told ask when you get back. When we got back, I asked and they said they would look for one and bring it up. An hour later, I called downstairs and was told there weren't any left. After 3 hours with our windows open in the room, the temperature in our room only went down to 84. At 9pm, we drove to Walmart and bought our own fans just so we could sleep. I believe it was fixed sometime the next day or the day after. I honestly don't know as nothing was communicated. When we went to check out, I tried the AC in our room and it was working. The front desk staff was completely indifferent to any concerns we had. This hotel is in a very sketchy part of town and I honestly was surprised to see my rental car still in the parking lot each morning. The one positive I can say is that the place is clean as we saw so many people constantly cleaning throughout the day to keep it that way. For the amount of money charged to stay here (over $400 per night in late July) this was a terrible experience and I would never stay at this hotel again.