This was one of the worst experiences, the room itself was fine, all clean, well appointed etc but during yhe middle of the night someone started banging on my door, I was travelling solo and this was terrifying, they continued to do this for about an hour on and off and then I could hear them running up and down the hallway. There is no staff on call over night so I could not call anolyone. The next day when I said it to staff they just dismissed me, I sent two emails in relation to this incident and didn't even get a reply all I was after was an apology. The customer service was appealing
번역