Gaylord Rockies Resort & Convention Center Pros: -Beautiful hotel -Activities for kids (some with additional fees) -Clean Cons: -Multiple staff were not very knowledgeable about the hotel amenities nor locations of things. Check-in staff was not friendly -Hard to find a place to roast s’mores since multiple fire pits were out and staff said they couldn’t turn them on -Not a lot of breakfast option during the weekday -Overpriced My family, 3 adults/2 kids(5 & under), visited the Gaylord Rockies Resort & Convention Center this August (2024). It was our first time in Denver and we were really looking forward to our stay at Gaylord. The hotel was about a 10 minute drive from the airport. Not much restaurants or things to do were close to the hotel but we were ok with that. Upon arrival the first thing we noticed was how grand and beautiful the hotel was. The grounds and hotel overall were very well kept and updated. We arrived in the afternoon and did not have a wait to check in. The gentlemen who assisted with check in was not very happy with life. Didn’t smile and was not very helpful. Instead of welcoming me and telling me about the resort, I had to ask him all the things including: Where was my room located? Did I need a key to get into the pool? Would towels be available at the pool? My room also came with a $50/night resort credit, parking was pre-paid, and we pre-paid for s’mores vouchers as well. None of that was explained or given to me until I asked about each one. If I never asked, I probably would have never received all the things I pre-paid for which is frustrating when I are already spent and planned so much. In addition, I even had to contact the resort after I left because the $50 credit was not applied one of the nights. Once we arrived to our room, we found it comfortable and had great service daily from the housekeeping staff. Water park: My kids enjoyed the water park area. The outdoor slides that accommodated my 5 year old were a big hit. My little one enjoyed the shallow end of the pool where he could stand and play. The highlight for the adults was the lazy river. Towels are available at the pool. Finding chairs poolside were a little difficult on the weekends with how busy the resort was. Not a big deal for us when we showed up before 10am. One downside was when we asked various staff questions like how to get to a certain place within the resort or what was a good restaurant to go to in the resort, many could not answer our questions. One even replied “I’m sorry I don’t know, I’ve never been around inside“ I thought this was a strange response being that they worked there. This was poor customer service in my opinion. 3D wildlife rescue & Live animals My family enjoyed exploring and hunting for the digital animals scattered throughout the lobby. In order to participate, we had to scan a code on the floor and then download the app. Once in the app, you can scan each code on the floor and a 3D animal would pop up on t
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