This was probably one of the most disappointing hotel experiences I’ve ever had in my entire life. We spent close to $2,000 at this hotel with a one week stay, so to say the least, our expectations were high. We paid extra for a “harbor view” and when we walked into our room and opened the shutters, we were surprised to find that there was a chain link fence, a red “keep out/no trespassing” sign and a peekaboo harbor view at best. We immediately went to the front desk to either get a rate reduction or to switch to another room entirely, because we refused to pay extra for a view of a chain link fence. Then we get switched to a room that directly faces the roundabout so we can hear everyone walk by the hotel and everyone drive in with their headlights. (Adding a blackout curtain would be super helpful, since all of the rooms just have wooden shutters). When we were at breakfast, (which by the way any Holiday Inn far surpasses what is offered at this hotel) a woman came up to us and said “excuse me, put your dishes in here” as she pointed to a black dish bin. We looked super confused because we had just started eating. I said what? She then repeated herself curtly and I said okay, we figured as such…Usually when there is a dish bin out, I naturally assume that we have to buss our own table. (She came up to us every morning we were there to remind us to do this). The next day, we realized we were going to need more wash cloths and toilet paper during our stay. (Our room did not come with a spare roll like most hotels). So not thinking this would be a huge ask, I called the front desk and asked for 8 wash cloths and two rolls of toilet paper as we were staying for a week, I knew we would need about that much. The front desk agent was audibly annoyed and asked if I could wait until housekeeping was available and I said of course. Later in the afternoon I noticed I still had not received them so I went to the front desk, where an altercation then ensued. I kindly asked for them a second time and was met with attitude. The front desk lady said that the hotel has limited supplies and could not give me 8 washcloths for our week stay. She handed me 1 roll of toilet paper and 2 wash cloths. She told me that I needed to leave my dirty towels at my door before I could get any more new ones. She said that’s usually “how hotels work”. I told her that I have in fact stayed at copious amounts of hotels both small and large during my travels and never once was asking for more linens or toilet paper an issue, let alone met with such attitude when I was making such a simple request. For how much they charge, maybe they should switch laundry services or order more supplies if they have a hard time handing out a few more washcloths and toilet paper to guests. She was entirely rude and I eventually turned away and removed myself from the conversation because it was clear that I wasn’t going to be met with any kind of courtesy. Then, later that day we came back to the
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