유후인 들렀다가 비와 안개, 구불구불한 산길을 뚫고 도착하니 어찌나 아늑하고 더 반갑던지요. 14층 썼는데 야경 뷰 예뻤어요. 저녁 식사는 저희 아이가 여행 가기 전부터 ”대게! 대게!” 노래를 불러가지구 한국에서 미리 연락드렸더니 추가금액 2900엔정도 더 내고 먹을수 있도록 해주시더라구요. 저는 회가 무척 좋아서 맘껏 먹었어요. 어린이 오락시설이 무척 잘 되어있습니다. 어린이 코너 담당하시는 직원 여사님께서 무척 친절하셨어요. 온천은 대욕장에 온탕큰거 1칸, 사우나1실, 노천탕1칸으로 그닥 큰 규모는 아니었구요. 단 하나 불편했던 점은... 저희같은 아이 딸린 여행객은 짐이 많은데 주차타워에 엘리베이터 연결된것이 없어서 너무 힘들었어요ㅠ 직원들은 카운터부터 식당 직원분들, 청소하시는 분들까지 모두 친절하고 고객의 니즈에 빠르건 대응해줍니다. 그리고 거의 모든 직원이 영어를 잘했습니다! 술 무제한 이벤트가 있었는데 저는 이번에 여동생과 딸, 이렇게 술을 거의 마시지 않는 여자 세명의 여행이었기에, 한국에 남겨둔 남편을 비롯한 주변 초뺑이들이 많이 생각났어요. 다음엔 다 데리고 한 번 더 이 호텔을 오려고해요^^

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th