We had such a lovely warm greeting, shell necklace, cool cloth, ice cold drink and snack in the lobby. We had been given a room that was not suitable for me due to struggling with steps. The staff quickly rectified this and gave us a lovely room on the ground floor and transferred our bags across. We were here for the Christmas Day gala - the place looked amazing, very festive and entertainment was good. There was endless amounts of delicious foods, drinks were flowing, the staff also appeared to be enjoying the festivities and were always happy to help. Rooms are clean, all staff are lovely, work hard and are always happy to help.
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