We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria. The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment. We arrived in the 7th Jan at approx 3.30 pm We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira. From the moment we arrived at the hotel desk we were treated without respect and without help. They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them. As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us. Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ... as if we tried to cheat them in the first place. It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us). Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception. We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.

I was a little concerned when I read the reviews but couldn’t have been more pleasantly surprised. First of all the staff, all exceptional, Tiago on reception, Paula who is bar restaurant manager and a lovely lady in the bar sorry didn’t catch her name! All warm friendly and very helpful! The room was warm, very clean and very comfortable! We looked out onto the back wall but no matter someone painted a view of the mountains which was a great idea! Comfortable, lovely bathroom all good! Food in the bar/restaurant was really good, we ate in the bar as we had our Jack Russell with us, they were happy to let us eat in restaurant but was great in the bar and really comfortable! Parking never an issue, parked outside every night, so lovely we booked an extra night! Yes it’s slightly out of Soldeu but if you want to be central you need to book appropriately and not blame the hotel. There are buses regularly so no issue! Supermarket next door. Wouldn’t hesitate to book again