This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

Sm몰 바로 옆이라서 진짜 좋았어요!!!^^ 아이랑 쇼핑하면서 아이스크림, 커피, 마트 등등 편하게 이용했고 아얏라몰, 메트로쇼핑몰 등을 택시타고 이동하기에도 거리가 좋았어요~~~ 세부시티 여행할때는 정말 만족했어요! 하지만 조식은 조금 먹을게 없는듯 했네요. 아이는 초코많다고 좋아했어요~ 수영장은 오전에만 이용하는게 좋았어요. 오후에는 건물로 해가 가려져 조금 추웠어요~

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.

전체적으로 시설도 깔끔한 것 같고 아얄라몰이랑 붙어있어서 접근성도 나쁘지 않고, 직원들도 친절한 것 같으나 아쉬운 점이 있다면 디럭스 킹룸을 예약했는데, 디럭스 트윈룸을 배정해준 것과 연박이라 매일매일 청소랑 수건교체 해줄 때 손닦는 수건은 교체를 안해주고 어느날은 수건 2장만 교체해주고, 어느날은 또 수건 2장, 큰 타월 1장 교체해주고, 슬리퍼는 원래 교체를 안해주는건지 일회용 슬리퍼로 4일내리 신어서 조금 불편했음

호텔이 깨끗하고 서비스가 좋았다. 슬리퍼 있어서 굿 조식레스토랑도 깔끔하고 예뻤으며 호텔이 이 주변에서 제일 좋은 호텔 같았다. 수영장도 좋았는데 한가지 아쉬운건 수영장 물이 흐려서 조심해야한다. 발을 다칠 수 있다

도보 5분 아얄라몰, 스타벅스, 세븐일레븐 있음, 친절함, 110볼트씀 (220볼트 콘센트가 1-2개 있긴 함), 물 수압 쎔, 넓음, 깨끗함(벌레 안 나옴), 💛💛와이파이+데이터 잘 안 터짐💛💛 조식 무난 가성비 호텔 추천함

우리는 훌륭한 수영장 때문에 당일 사용을 위해 왔습니다! 완벽한 조경 환경에서 큰 랩 풀과 측면에 작은 수영장이 있습니다. 훌륭한 욕실과 탈의실. 그들은 필리핀 패스트리, 국수, 과일, 커피 및 핫 초콜릿이 포함된 수영장 옆에서 무료 오후 뷔페를 제공합니다. 큰 수영장 옆에 바가 있습니다. 우리는 그날 밤 특히 스페인 테마의 저녁 뷔페가 있었기 때문에 저녁 식사를 하기로 결정했습니다. 와! 절대적으로 믿을 수 없는 스프레드! 치킨, 빠에야, 해산물, 샐러드, 불구이 토마토, 속을 채운 버섯, 말린 고기 및 치즈. 뜨거운 돼지고기와 신선한 야채 요리. 디저트 지역에는 수제 초콜릿 담근 츄로가 있었습니다. 그들은 내가 가진 최고의 츄로였습니다! 필리핀 호텔에서 스페인 테마 뷔페를 본 적이 없고 먹어보고 너무 기쁩니다. 또한 무작위로 유명한 Kpop 스타도 여기에 머물고있었습니다. 그는 사인을 요구하는 수영장에서 손님들에게 붐습니다.

결혼식 당일과 그 다음 날에는 Mezzo에 묵습니다. 제가 예약한 모든 객실은 세면도구가 완비되어 있어 매우 깨끗했습니다. 그들은 번거롭지 않고 매우 친근한 환경을 보장했습니다. 모든 직원은 매우 친절하며 항상 우리가 필요한 것을 효율적으로 처리합니다. 결혼식 동안 주방 직원들은 세심하게 배려했고, 음식은 좋은 분량과 최고의 맛으로 잘 제공되었습니다! 주방장님과 주방의 다른 모든 구성원들에게 감사드립니다! 매우 훌륭한 고객 서비스를 제공해 주신 Mezzo에게 감사드립니다! 친구와 가족에게 적극 추천합니다. 매우 감사합니다.

호텔은 끔찍하지 않았지만 제가 잘못된 시간에 왔다고 생각합니다. 수영장 공간을 밝게 하기 위해 호텔에 약간의 개조 공사가 필요합니다. 그들은 약간 지쳐있었습니다. 내가 그곳에 머무르는 동안 뜨거운 물이 거의 나오지 않았다. 그리고 물이 작동했을 때 압력은 낮았습니다. 게다가 방은 꽤 깨끗하고 현대적이었습니다. 서비스 직원은 좋았습니다. 도어맨과 도어맨은 친절했습니다. 그들은 건물에 거의 모든 기계, 스파, 미니 ****** 및 레스토랑을 갖춘 멋진 체육관을 가지고 있었습니다. 건물의 타워 2에서는 매우 저렴한 가격으로 세탁을 받으실 수 있습니다. 세부를 경유한다면 전반적으로 괜찮았습니다. 위치는 도시의 많은 곳 옆에 있기 때문에 꽤 좋습니다. 하지만 호텔을 나오면 매우 바빠집니다.

Great place highly recommended, everything perfect and great location. No I am not related to to owner 🤣