Hotel accommodations we're great as usual, disappointed with dinner choices for a five star hotel. Choice of 2 fast food eateries, Bar food or one sit down Asian restaurant or a fine dine steakhouse. Poor choices especially staying for 3 or more nights.

괜찮은 회원 요금, 깨끗하고 친절하고 편안합니다. 체크인 / 체크 아웃은 이메일을 통해 가능했으며 빠르고 쉽게 만들었습니다. 수영장과 자쿠지는 간단하고 즐거웠습니다. 확실히 다시 머물 것입니다! 그런 잘 알려진 고급 호텔 체인을 위해 내 방에 대해 이상한 두 가지는 방에 전자 레인지가 없다는 것입니다 (방을 예약할 때 간과했을 수 있음). 그러나 더 중요한 것은, 바닥/바닥 보드의 일부가 평평하지 않아 아마도 조사해야 할 부분이 있었습니다.

My husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.

Not my first stay here at Crowne Plaza Resort Phoenix-Chandler Golf. Hotel staff have always been welcoming, friendly and courteous. Rooms are comfortable, spacious and inviting. Minor issues/concerns are addressed immediately (ran out of bath gel in shower). Hotel is a short drive from airport, within walking distance of the corporate office and many great restaurants, bars and coffee shops.

Terrible!!! No water for entire day and no answers from incompetent people for resolution. There are dozens of people at the front desk demanding relief and Hilton is doing nothing. I called Hilton corp to have them transfer my 2 reservations to another Hilton with vacancies and Jacob says he can’t comp me any rooms until the following day. Asked to speak to jacobs manager and he says he’s the manager. He was totally worthless. Now we are stuck here with absolutely terrible customer service for such a catastrophic situation. Hilton is terrible.

What a pleasant surprise! Clean! Kind! Knowledgeable! Friendly! Happy! We’ve never stayed at a better Holiday Inn. From the minute we drove up the grounds were impeccable. The facility was immaculate! The staff were helpful, friendly and accommodating. Everyone seemed genuinely to care and were so courteous. They were happy to be at work. A rare find indeed!

I loved this hotel it’s in a great location in Arizona I felt safe with my kids the rooms and hotel are very nice and clean I have no complaints to be honest I booked here twice and if I’m ever in Phoenix again I’ll probably rebook this hotel I think the only thing it’s missing is a microwave

이 Homewood는 분할된 건물이 있는 오래된 스타일의 건물입니다. 나는 단지 경유 중이었고 Sky-Harbour에서 친구를 방문하는 동안 하룻밤 동안 여기에있었습니다. 정말 좋은 요금이었습니다. 완벽했나요? 아니. 하지만 가격도 적당하고 침실 1개짜리 스위트룸도 얻었습니다(스튜디오를 기대했습니다). 잠이 들었을 때 놓쳐서 조식이 어는지 잘 모르겠지만 전반적으로 좋았습니다. 멋진 수영장과 온수 욕조는 재미있어 보였습니다! Elise와 Josh도 매우 훌륭하고 효율적이었습니다! 참고로 이곳에 주차하려면 주차비가 있습니다! 내가 믿는 것은 $15입니다!

직원들은 매우 친절했고 항상 이용 가능했습니다. 주차 공간이 충분했습니다. 객실은 넓고 침대는 편안했습니다.