I have never met a member of staff as rude as Vanessa on the front desk. Not only did she make us feel bad about having a complementary meal due to it being our honeymoon (which we did not have in the end, due to her rudeness) they tried to charge us for it on check out. Our breakfasts were either the completely wrong order or what we ordered was undercooked and had to be sent back. For a so called 4 star Spa Hotel, I wouldn’t give you even a 1 star rating. I can honestly say it’s the worst place I have ever had the misfortune to stay. NO ONE should EVER have to stay here and put up with what we had to. Appalling!!!
We were in room 30 which was an upgrade to a superior room. We were grateful but I am 6'4'' and room 30 is a loft conversion and so the eves are low and I could only stand up straight in the centre of the room. The hotel were not to know that and I could have gone back to reception to ask for our original room back. The room facilities were nice. Separate seating area with TV. The 2 seater sofa in the separate seating area was very old, had collapsed and urgently needs to be replaced (this is a simple fix and a few hundred pounds). The super king bed was very comfortable with high quality linen. Power points beside the beds which nowadays is a must. A remote control Shark stand alone fan was welcome even though it was October. No view from Room 30 but hey ho. The bathroom was clean with a bath and the shower was very powerful. I'm sad to say, and in sympathy with many recent reviews, the real issues were to do with with the restaurant and dining experience. Our package included dinner on both nights. I have to be honest and say that we almost didn't eat in the restaurant on the second night. On our first night we arrived in the restaurant on time at 8pm. We were seated cordially and noticed another couple were also seated beside us 2 or 3 minutes later. Much to our surprise our neighbours had their order taken first which put us back further in the kitchen and the delays started there. The speed of the food coming from the kitchen was very slow. The restaurant didn't seem full, we were some of the last to be seated and the rush had passed, but we waited at least 40 minutes for our starter and we were finally served our main course 70 or so minutes after we sat down. Maybe the kitchen was short staffed. An improvement here would have been better communication from the waiting staff who must have been able to recognise the extra long delays in food coming out. Much of the food was good but my Ribeye steak was almost inedible. Very tough, poor quality cut or maybe I was unlucky. I recognise that Ribeye can be a hit or a miss but this was definitely a miss. My wife had the beef fillet which was very good indeed. We hoped that our second night would improve and sadly it didn't although we did get an understanding of the mistake made the previous night with the order of our order as the lovely waiter told us that it was his first night that night. He was obviously a well trained guy and we don't blame him. Service was again very slow but we both decided to go safe and ordered the fillet of beef. After an hour wait we were approached by the Maitre D' who informed us that they had essentially sold out of the fillet and chef wanted to augment the small portion of fillet with a ribeye. Of course we accepted, what else could we do, but the ribeye was again a severe let down but perhaps not quite as bad as the previous night. We did wonder how the Chef wasn't able to tell the waiter that he didn't have enough fillet when the order went in. Obvi
I visited YHA Grasmere as wanted to stay the evening as was pressed for time, I was informed the location was booked for a private function I asked if I could use the toilet quickly as desperately need to relieve myself, the female reception rolled her eyes at me and did not appear to want to even allow me to use the toilet but did, I used the toilet and when I tried to wash my hands, the tap came off in my hand, It was broken and had been placed precariously on top, there was no sign not to use it or to inform that it was broken, I washed my hands but would not turn off the tap so reported it to the reception who again rolled her eyes and said ”you turned it on?” She seemed annoyed that I had done this, I told her ”well yes, I used the toilet and wanted to wash my hands” she walked off in a huff and I left, I will NEVER return to this YHA and would definitely NOT recommend this YHA to anyone, the receptionist attitude did not reflect well on YHA and was a very Stark contrast to YHA Borrowdale
We stayed for just one night as booked up and the reason why is it a wonderful gem, forget small B@B this is like staying in on trend boutique hotel - the house is beautiful with perfectly chosen decor and art. Immaculate bedroom and bathroom and fab white quality bedding. Pre loved antique furniture and decor . All staff were lovely and friendly making you feel at home. Breakfast in conservatory was great with big selection of cold and hot food and lots of space between tables so that you felt comfortable . Victoria House deserves ongoing success as it is a perfect , value for money place to stay in a usually expensive Grasmere - thank you
앰블사이드에 위치한 트래블러스 레스트 인에 머무실 경우 차로 10분 정도 이동하면 윈드미어 호수 및 허디 샵에 가실 수 있습니다. 이 인/여관에서 얼스호까지는 21.2km 떨어져 있으며, 1.4km 거리에는 그래스미어 호수 & 라이달 워터도 있습니다.
테라스 및 정원 전망을 감상하고 무료 무선 인터넷 등의 편의 시설/서비스를 이용하실 수 있습니다.
트래블러스 레스트 인의 숙박 고객을 위해 서비스를 제공하는 레스토랑에서 맛있는 식사를 즐겨보세요. 스낵바/델리도 있어 편리하게 이용하실 수 있습니다. 바/라운지에서는 좋아하는 음료를 마시며 갈증을 해소하실 수 있어요. 아침 식사(풀 브렉퍼스트)를 매일 08:30 ~ 09:30에 유료로 이용하실 수 있습니다.
대표적인 편의 시설과 서비스로는 로비의 무료 신문, 짐 보관 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
평면 TV 시청이 가능한 10개 객실이 마련되어 있습니다. 무료 무선 인터넷을 이용하실 수 있습니다. 샤워 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다. 편의 시설/서비스로는 책상 및 커피/티 메이커 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.
We stayed in room 11 and were really pleased with the room. It was spacious with a comfortable bed. The place was spotless throughout and had a laid back feel, which we liked. The bathroom was luxurious with a shower and a separate spa bath. Again spotless however the glass door to the bathroom wasn’t ideal, leaving us with no privacy. The location is stunning and central to the village and handy for the shops and cafes etc and we could come and go as we pleased. On arrival we were greeted by whom I can only assume is the manager, slightly eccentric but a nice man. Check in was a bit rushed but we were fine with that. The only negatives really was that it would have been nice to have an iron in the room. I did ask for one but it never arrived. I realise it’s not a hotel but not everyone who stays are hikers. The spiral stairs to the top floor, where we were are way too steep. We are in our 50s and we struggled. There were elderly people in rooms next to us so I don’t know how they managed. They could do with a lift if it were possible. Parking isn’t great. Breakfast was a bit awkward, we are both vegan and we went elsewhere the first morning but we were told that if we got to the kitchen at 9.40 the next morning , there would be vegan sausages waiting for us. We got there on time only to discover we had been forgotten about. The manager did his best but we had to wait and it was a bit uncomfortable and ended up with 2 sausages and some beans. No vegan butter etc. A bit of extra thought would go a long way. We were booked to stay for 2 nights and asked if we could stay a third but unfortunately they couldn’t accommodate us and we booked in to the Wordsworth Hotel next door. What a mistake that was, not a patch on the Moss Grove. We would have crawled back on our knees if they could have taken us back! Regardless of everything, it was a lovely place, with a relaxed and friendly vibe,clean, spacious and we would love to go there again one day.
Heidi's Grasmere Lodge의 위치는 시티투어를 하기 편리한 관광명소에 있습니다. Heidi's Grasmere Lodge 예약은 레이크스 여행을 더욱 편안하게 만들어 드립니다. 호텔에서 윈더미어까지 단, 14km 정도 떨어져있습니다. 레이크스의 리버 로세이 그라스미어 풋 브리지, Heaton Cooper Studio Ltd, Grasmere Lakeland Sports & Show 등 인기 관광지들이 호텔과 가깝게 있어, 즐거운 레이크스 관광을 즐기실 수 있습니다. 여가시간에는 다양한 호텔 시설을 이용하실 수 있습니다. 많은 여행자들이 선정한 호텔 시설 부문 1위의 호텔입니다.
Great hotel with a decent location in the middle of the Lake District. You can walk/ cycle to Ambleside which is 5 miles away. Low fells are easy to hike for great views of the area around.
The hotel is more like a private house with rooms. We got a small suite with bedroom, bathroom and living room. We could just about see the lake from the living room.
The bathroom only has a bath and no shower head which was a difficulty for washing hair. Except for that it was very well organised.
Breakfast was at a nearby pub - The Good Sport. It was a limited selection on the menu: full English, breakfast rolls, toast or porridge. You also got a 10% for dinner in the pub too.
앰블사이드에서 국립공원에 위치한 크로우 하우 컨트리 게스트 하우스에 머무실 경우 차로 15분 정도 이동하면 윈드미어 호수 및 얼스호에 가실 수 있습니다. 이 B&B에서 로도어 폭포까지는 30.4km 떨어져 있으며, 1.2km 거리에는 아르미트 박물관 및 미술관도 있습니다.
정원 전망을 감상하고 무료 무선 인터넷 및 피크닉 공간 등의 편의 시설/서비스를 이용하실 수 있습니다.
아침 식사(풀 브렉퍼스트)가 매일 08:30 ~ 09:30에 무료로 제공됩니다.
직원이 있는 프런트 데스크는 정해진 시간에 운영됩니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
9개의 각각 다른 스타일의 인테리어에는 DVD 플레이어 및 평면 TV 등이 갖추어져 있어 편하게 머무실 수 있습니다. 무료 무선 인터넷을 이용하실 수 있습니다. 샤워 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다. 편의 시설/서비스로는 별도의 좌석 공간 및 커피/티 메이커 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.