The good: Room was reasonably clean and the beds were satisfactory and the front desk staff were very nice. However overall the room was in poor repair and the sink and closet areas were tiny (see photo) and absolutely unacceptable for a room with even 1 guest let alone the 4 it could legally house. The sink area had no room for toiletries so fixing hair and makeup had to occur at the weird desk area with a hand mirror and horrible lighting as there was no mirror at all in the bedroom area. The sink and closet were a fraction of the size shown in the website pictures. Our luggage had to stay in the room floor because there was no way it fit in the closet. Electrical outlets over the only bedside table (between the double beds) were so loose they wouldn’t hold the plugs in place to our CPAPs so we had to run the cords across the mattress behind the pillows from wall plugs on the opposite side of the bed. The hang up button on the phone is broken and stuck all the way down so when we needed to use the room phone we had to pry it up with a nail file to get dial tone. The shower curtain isn’t wide enough to cover the entire shower and kept sagging in the middle causing water in the floor. The towels were incredibly thin and rough as if they were line dried. And the biggest annoyance of all is we had to have our keys reprogrammed multiple times while we were there because according to three different front desk members the keys become deprogrammed if they are placed by a cell phone or other electronic device. We’ve used lots of electronic keys and never had to be sure to segregate our key cards from anything. If the management saw how many people we ran into over the weekend who were annoyed by being unable to get in the rear door or their rooms they would fix that immediately. We were there for a wedding weekend and supposedly got a better block room rate than normal but family who stayed at a nearby Holiday Inn Express had MUCH better rooms, free breakfast, free parking and their rate was significantly less. I am a long time Marriott traveler but would have moved to a different hotel had we been staying for more than 3 days. I keep reading they are going to renovate but I saw no signs of that on the side of the hotel we stayed on although they did appear to be working on a drainage issue in the back.
A multitude of sins. We reserved a room here for three nights specifically because it advertised an EV charger but when we arrived, needing to charge my car, we found the charger wrapped in yellow barrier tape. Broken. And the only one. We had to drive to Canton in rush hour traffic to the nearest charger. This was the biggest problem but we also had to take cold showers for two days. No effort was made to give us access to another room or at least take some of the cost off our bill. Then the cleaning staff shared our elevator ride while transporting dirty linens. They don’t have a service elevator. I don’t care about riding with “the help”, that’s absolutely fine. I do not want to travel with dirty laundry. The staff were sullen: evidently unhappy. My husband asked for water from the breakfast buffet staff and she just said “we’re out”, not “I’m sorry we’re out: let me get you some from the front desk.” Powdered scrambled eggs (most Hilton/Hamptons serve real fresh eggs), skimpy offerings of yogurt, fruit, coffee, etc. The last thing I noticed before leaving was the corridor carpeting was FILTHY, like brown all down the center, while the edges showed the actual color the carpet was originally. Carpet cleaners are not expensive and are available to rent, buy, or have a service come in periodically. So. Gross. Otherwise the general appearance of the place was fine. But no one seemed the least bit inclined to fix any of the problems. We have NEVER seen such a bad Hilton property. We virtually only stay with Hilton/Hampton but that will change.
나는 최근에 Norwood에 있는 이 호텔 Four Points by Sheraton에 머물렀습니다. 프론트 오피스 매니저인 Jane에게 감사를 표할 것입니다. 그녀는 내가 체크인할 때부터 끝까지 매우 도움이 되었습니다. 그녀는 나에게 몇 가지 세부 사항, 방문 장소 및 쇼핑 지역을 제공합니다. 레스토랑 비스트로는 매우 훌륭하고 음식은 훌륭합니다. 아침 식사로 Zaccharia's Restaurant은 말할 것도없고 매우 좋습니다. 나는 확실히이 호텔을 추천 할 것입니다. 넓고 편안하고 깨끗한 방은 어떻습니까? 큰 모든 직원 👏👏👏👏👏👌 감사합니다.
나는 열파의 한가운데에이 호텔에 도착했다. 입구 방법에 유리가 많이있어서 뜨거웠지만 항상 그런 것은 아니라고 생각합니다. 나는 방의 창 을 정말로 좋아했다. 더 많은 시간이 있다면 책을 컬링하기에 완벽한 장소였습니다. 일부 직원은 지나치게 친절하지 않았지만 다른 사람들은 정말 눈에 띄었습니다. 특히 숙박 후. 집에 가기 위해 비행기에 탑승한 순간, 방 욕실에서 화장품 가방을 전부 놔두고 나왔다는 것을 깨달았습니다. 호텔에 전화해서 하우스 키핑으로 수집해 줬다고 해서 저를 위해 저장해 줬다고 들었습니다. 그리고 프랭크에 들어가면... 내가 전화했을 때 우연히 전화를 받았고, 그것을 집으로 돌려 보내는 것을 조정하는 것을 도왔습니다. 나는 방금 모든 새로운 고급 화장을 구입 했으므로 프랭크는 내 하루를 만들었습니다! 이야기의 도덕성은 이 힐튼의 직원이 필요할 때 도와줄 것입니다!
호텔 위치는 고속도로 옆에 좋습니다. 길 건너편에는 큰 쇼핑몰이 있으며 먹고 마시고 즐기고, wholefood 슈퍼마켓 음식은 매우 가득합니다. Best Buy 주변에, Costco에서 쇼핑을 할 수 있습니다. 호텔 로비 옆에는 푸저우 사람들이 개업한 중식당이 있으며 뷔페는 미화 15달러로 저렴합니다. 맛이 아주 좋습니다. 먹을 가치가 있습니다. 매일 많은 사람들이 있습니다. 호텔 시설은 중국 진장성급입니다. 냉장고도, 금고도, 세면도구도 없습니다. 필요한 경우 프론트 데스크에 전화하십시오. 에어컨 소리가 너무 큽니다. 수면 장애가 있다면 다른 가정을 고려하십시오. 에어컨을 끄거나, 그냥 합니다. 9점짜리 체육관에는 러닝머신과 워킹머신만 있고 수영장은 작습니다. 프론트 데스크 서비스는 일반적이며 미소가 전혀 없습니다. 호텔은 자율주행이든 우버이든, 걷기 불편하고 너무 편향되어 있습니다.
Ann at the front desk is the best employee at front desk! This hotel is the best! The service is exceptional. I am always so happy with the service and price. The breakfast is also amazing. They also offer free breakfast. Parking is also free. Very close to the highway. Best hotel in Walpole.