I had the WORST experience at Staybridge Suites today (3/17/23) via Ray Lakes. Prior to arrival, my friends and I booked two (1 queen, 2 double bedroom) suites. We received a call saying that due to renovation, those rooms were not available. Instead, they offered us 2 king suites. When we arrived, it took 20min to check us in because they couldn't find the reservation. When we got to the rooms, 1 of the rooms was a regular queen room and the other was a king suite. The king suite was dirty. It had not been cleaned from whomever was there before. There was a big garbage bag full of trash in the room and the bed was unmade. When we went downstairs to tell the front desk, Ray Lakes told us that the housekeeper told him that the room was clean and that no other worker would have approved or agreed to give us 2 king suites because they aren't on the same floor. When we shared that that was the information we received when Staybridge called us back, he preceeded to try and convince us that the reservation on file was the one we made initially. We told him that the person must have entered it in incorrectly and that we had no reason to lie. From there, we were talking to each other about our experience when Ray asked my friend to stop talking about it because there were 2 other guests next to us and he didn't want their experience to be ruined. From there, my friend explained that we were having a private conversation about our experience and how his expectation was unreasonable. We eventually asked his name and when my friend wrote his name down, he told us that we should find another place to go for our sake, such as Holiday Inn and Residence Inn because he could see a domino effect happening. Another manager, Scott, was so kind and apologized for our experience. When I was sharing with him our experience, Ray Lakes told him to go do something else. I have NEVER seen this happen EVER. Ray Lakes was so rude and disrespectful!

We had an unplanned stop in suburban Chicago. Stayed here for the night. Great service, Friendly staff, clean and well kept room, excellent breakfast. Have no issues or complaints. Money well spent. It’s just the location and parking are little confusing but a great stay overall.

빌라 파크에서 상업 지구에 위치한 코트야드 바이 메리어트 시카고 오크브룩 테라스의 경우 차로 5분 이내 거리에 요크타운 쇼핑 센터 및 오크브룩 센터 몰 등이 있습니다. 이 호텔에서 도널드 E. 스테판 컨벤션센터까지는 22.7km 떨어져 있으며, 4km 거리에는 드루어리 레인 극장도 있습니다. 실내 수영장 및 24시간 피트니스 센터 같은 레크리에이션 시설을 놓치지 말고 즐기세요. 이 호텔에는 무료 무선 인터넷, 벽난로(로비), 연회장 등도 마련되어 있습니다. 시설 내에 위치한 레스토랑 The Bistro에서 미국 요리를 즐겨보세요. 여기에는 다양한 음료가 제공되는 바/라운지도 갖춰져 있죠. 이용 가능한 또 다른 다이닝 옵션으로는 커피숍/카페 등이 있습니다. 아침 식사(풀 브렉퍼스트)가 주중 06:00 ~ 09:00에 유료로 제공됩니다. 대표적인 편의 시설과 서비스로는 24시간 운영 비즈니스 센터, 간편 체크인, 간편 체크아웃 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다. 147개 객실에는 냉장고도 갖추어져 있어 편하게 머무실 수 있습니다. 객실에는 필로우탑 침대가 마련되어 있습니다. 무료 유선 인터넷을 이용하실 수 있으며 케이블 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 샤워기가 달린 욕조 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다.

방은 충분히 크고 프론트 데스크의 서비스 태도는 평균입니다.

객실 가격은 다른 호텔에 비해 매우 새롭고 새롭고 주차장이 충분히 큽니다. 주로 새 호텔이 더 편안하기 때문입니다.

빌라 파크에서 역사 지구에 위치한 메인스테이 스위트 오크 브룩 테라스-시카고의 경우 차로 5분 이내 거리에 오크브룩 센터 몰 및 드루어리 레인 극장 등이 있습니다. 이 호텔에서 도널드 E. 스테판 컨벤션센터까지는 21.6km 떨어져 있으며, 3.2km 거리에는 요크타운 쇼핑 센터도 있습니다. 24시간 피트니스 센터 같은 레크리에이션 시설 외에 무료 무선 인터넷, 자판기 등의 기타 편의 시설/서비스를 이용하실 수 있습니다. 아침 식사(뷔페)가 매일 07:00 ~ 10:00에 무료로 제공됩니다. 대표적인 편의 시설과 서비스로는 비즈니스 센터, 24시간 운영되는 프런트 데스크, 엘리베이터 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다. 에어컨이 설치된 60개의 객실에는 냉장고 및 전자레인지 등이 갖추어진 간이 주방도 있어 편하게 머무실 수 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 프리미엄 TV 채널 시청이 가능한 평면 TV가 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 편의 시설/서비스로는 책상, 커피/티 메이커 등은 물론, 무료 시내 통화 서비스가 지원되는 전화도 있습니다.

25 주년 기념식을 축하합니다. 우리는 인근 식당에서 예약을했고 가까운 곳을 원했습니다. 전반적으로 호텔 숙박은 괜찮 았습니다. 조용하고 대부분 깨끗합니다. TV 스탠드에 내가 직접 닦은 약간의 마른 음식이있었습니다. 프론트 데스크의 여성은 매우 수용 적 이었지만 나를 돕는 것이 일하는 것처럼 약간 ”추위”에서 벗어났습니다. 스타 벅스 여성 (직원)은 압도 당했습니다. 그녀는 주문을 받고 고객을 부르는 유일한 사람이었습니다. 모두들 단순히 친절하고 상냥하게 지내거나 고객 서비스에서 일하지 않기로 선택할 수 있기를 바랍니다.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great. My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

주요 도로에 쉽게 접근할 수 있는 Drury Lane 극장에 인접해 있습니다. 깨끗한 객실, 멋진 로비, 친절한 서비스, 구내에 레스토랑과 바가 있습니다. 토, 우리는 항상 시카고 스타일의 피자를 우리 방으로 배달하기 위해 주문합니다 - Giordano의 깊은 요리!

Absolute worst Hilton property I’ve stayed at in recent memory. ACs weren’t functioning properly and were blowing hot air making it very uncomfortable and hard to sleep. You got a different answer depending on who you asked. Front desk said engineers were working on it, a maintenance member said it had to do with the weather and they still had tarps on top of the units on the roof, another front desk associate said certain wings of the hotel just don’t cool off as much as others which turned out not to be true after I switched rooms, and it was just as hot. When I say hot, I’m talking close to 80° inside the room. I know because I bought a temperature gauge and brought it back to the room to find out. The hallways and lobby are much cooler than the rooms. Everyone was complaining and the hotel did very little to accommodate the concerns. I was told they could check me out so I could go to another hotel if I would like. Another solution from one of the hotel staff was to put me in a room with a balcony, and they said to prop open the door and let the air flow through. Meaning both the balcony door and the hotel room door. I would like to say Crystal and Sam in the evening at the front desk tried to help, but I believe their hands were tied in what they could do for the actual air. They offered a fan and waters. They were very friendly, despite how uncomfortable it was. Inside the room was very rundown. Several security items were broken, including the safety door latch, and there was no way to lock the sliding door or sliding screen on the balcony. In addition, the bathrooms were filthy, and a lot of the fixtures coming apart. See the pictures. Stay away at all costs. Plenty of other great options anywhere but here.