이 호텔은 매우 깨끗하고 잘 관리되어 있습니다. 우리 방은 주방 시설이 완비 된 넓은 공간입니다. 보완적인 아침 식사는 매우 기본입니다. 이것은이 호텔에서 두 번째로 머물 렀으며 일관된 것은 프론트 데스크 직원이 우리를 맞이하거나 미소 지으며 감사하지 않았다는 것입니다. 또한 우리가 여전히 안에있는 동안 가정부가 실수로 문을 열었고 사과하기조차 귀찮지 않았습니다.
방은 깨끗하고 넓습니다.
호텔의 구조로 통로쪽에도 창문이 있어 개방감이 있는 야가 되었습니다.
주차장에 테슬라 슈퍼 충전기가 있으므로 테슬라를 타고 있으면 편리합니다.
공항에서 가깝고 샌프란시스코 시내나 관광지까지 차로 바로 갈 수 있는 곳이라 편리했습니다.
세탁기를 사용하고 싶을 때 건조기가 고장나서 사용할 수 없었기 때문에 유감이었습니다.
I liked how the interior of the hotel was designed. My room had a fridge and microwave. It felt smaller than the other hotel I stayed at, and it didn't have a balcony (which I didn't mind). You didn't need to use your key card to use the elevator. They provided facial soap instead of hand soap for guests. However, I had a negative experience with two employees: one that was unnamed (was a white man with blue eyes and a beard) and someone named Mark. We extended our stay for two more nights, and they messed up the reservation. Therefore, we had to pay extra money. We were extremely respectful. But both men talked to us in a condescending manner and spoke to us as if we were stupid, which I found to be incredibly offensive. I also heard Mark calling a guest stupid for simply asking a question after he hung up the phone. He should have shown more empathy because not all guests will know the hotel as well as he does, and maybe the guest was double-checking. When I told Mark I wanted to stay for one more night, I could hear him mutter ”Oh no” under his breath. I find it ironic that the Hilton Garden Inn's Promise is ”to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.” Unfortunately, I didn't find their promise to be true. Mark and his co-worker didn't make things right with us by talking down on us, and insulting other customers. Are you really making my ”stay better and brighter” if I hear one of your employees say they don't want us here? My pit of my entire trip in San Francisco is my interaction with Mark and his colleague. However, most of the other staff members besides the two men were kind towards me. But I would not return to this hotel.
시설: 일상적인 여행 요구를 충족할 수 있으며 일회용품이 제공되지 않으며 에어컨이 매우 시끄럽습니다.
건강: 좋음
환경: 공항이 매우 가까우며 차로 7~8분 거리에 비행기 이착륙 소리가 들리지만 괜찮습니다. 1층에서 박스를 싸고 있는 것 같고, 조식시간에 많이 시끄럽긴 하지만 숙박에 지장은 없습니다.
서비스: 알았어.