We spent 5 days there with 8 people. It was the second time, the first time we were enthusiastic. Because everything went well. During our stay four weeks ago, the hotel's own car park was being renovated. So it was a private construction project. Nevertheless, we rented the rooms to the car park at the full price. When the bulldozers rolled up at 7:00 a.m., we asked for a solution. We were told that a discount would not be a solution, but we could be offered a quieter room in a lower category for two nights (out of a total of 5). We would have even done that, but we were not allowed to leave our things in the room, which was actually unrentable at that time, because the management said that it could still be rented out again. Who would want to pack all their things and move for two out of 5 next? This is unacceptable. Honestly, renting out two rooms (we had booked 4 months in advance) to well-paying returning guests when you know that the bulldozer will be rolling in at 7:00 in the morning is an absolute impertinence. Then came cheeky answers like: ”after you were at the reception at 7:00 a.m. and I complained, they were waiting until 8:00 a.m. (that was the case on the first day) - now don't make such a fuss.” So we cancelled all the spa treatments and went out to eat every evening, with 8 people,. the plan was to stay in the hotel the whole time.... When we checked out, they offered us one night out of 5 for free, after I asked the management several times - according to the law, much bigger discounts are possible, but they refused. Conclusion: 5 days for 165,- the night with bulldozers who started at 7:00 and worked the whole day, 10 metres in front of our window. In the eyes of the management, no reason not to rent out these two rooms. Actually, we wanted to come every year with the whole family, but with such a attitude..... When everything is going well, everyone is terribly friendly, but when there is a problem, the focus is on profit instead of customer satisfaction. Really unwise.
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