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소피텔 피지 리조트 & 스파
4.3/548개의 리뷰
We were lucky enough to experience the Adults Only Waitui Beach Club Package which gave us a little bit more luxury of being pampered at the Spa and entry into the more sophisticated Journal Lounge. At the lounge we had daily complimentary high tea which was delightful, Bubbly with Breakfast and delicious complimentary sunset cocktails or Gin and Tonic with a beer for Hubby! The staff in the Executive Lounge went above and beyond with their service, in particular Payal who had such grace and Professionalism, Kara with her infectious laugh and Agnes who was a delight with her quiet demeanor. Mili, Loyalty Supervisor, thank you for checking with us that our stay was meeting our expectation (which it was) and giving us an insight on how the resort was travelling since Covid. Waitui Beach Club Grill...you cook an excellent steak and your staff's recommendation of the fish curry was spot on considering I hadn't tasted one before. Thank you to your staff who always made us feel welcome, especially Vau who always remembered our names throughout our stay! A big thank you to Claire too for indulging me with some French conversation which I remembered from my school days! Finally, thank you to Solo for your professionalism and friendly nature in both checking us in and out. We ran out of paper to note down more staff but please note you are all exceptional too. SEE YOU NEXT YEAR!!!
힐튼 피지 비치 리조트 & 스파
4.3/598개의 리뷰
Overall a poor experience. Customer service. Most of the staff are nice and friendly and have the bula spirit, however our stay was tainted by some unfriendly staff at the main restaurant by the pool, which some of the staff don’t want to help providing baby chair and just forgot about the requests after all. The restaurant staff just simply looks very unhappy or tired for some reasons. We have met some very friendly face and lovely staff, but it was unfortunate the restaurant customer service is consistently horrible. Front desk staff shows don’t show the same level of hospitality as to other hotels we stay in Fiji. Room: It’s showing it’s aged but the view is fantastic and room is well equipped and spacious, it suits well for family with a plan to cook. We notified the staff that two of the pendant lights aren’t working on day one. Yet nothing is fixed until check out. Food: We try buffet breakfast and dinners at the main restaurant and also take away from the red Buddha restaurant. Breakfast is pretty standard and average considering it’s Hilton, we stay at many Hilton hotels before, the food is one of the worst experience we had, in particular the buffet dinner, choices are very limited, it’s pretty much just a corner of food , pretty subpar comparing to Sofitel or Sheraton. Overall. With similar price it is hard to recommend this hotel to family especially with kids, the staff seems to have too much trouble to handle the demand of young kids and didn’t stand up to the great Hilton branding which is a bit of a shame. Rooms got beautiful view, foods aren’t great. The only bright spot would be the spacious hotel room.

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