Stayed for 2 nights on business..The hotel has a perfect location and is walking distance from Hauptbahnof..The rooms are of decent size..The breakfast menu is repetitive but the food quality is good..The staff is courteous and always available to serve you

Hello, I wish for all when they book a hotel to be very careful,I forgot my apple watch in the room that we booked it no.142 , and after 30 minute from checking out I called the hotel and the women in the reception answered, said that they will check, then after couple of minutes she called me and said they couldn't find it .I went there to check , and the room was cleaned also the room was already given already to their new guest . I asked the staff again and they said they searched but it was not there and checked again in the tracking app of apple , it shows the location of the watch which is (the Hotel location) . that's really first time happened to me and I'm shocked .I couldn't get my watch until now ,so I hope you better be careful . Thank you

이 호텔에 9 박 동안 머물면서 미리 예약하고 전액을 지불했습니다. 호텔에 체크인하기 전에 Ctrip은 3 번 확인 정보를 보냈습니다 : 2 개의 방, 각각 트윈 룸 OK. 결과적으로 호텔에 머물 렀습니다. 큰 침대 방, 며칠 동안 호텔과 Ctrip을 찾지 못했습니다. 이 호텔에는 기본적인 무결성이 없습니다. 아침 식사는 9 일 동안 변경되지 않았습니다.

We recently concluded a stay at Mercure Zentrum Düsseldorf from December 30, 2023, to January 1, 2024. The hotel's advantageous location, just a 10-minute taxi ride from the shopping streets and the same time from a very nice wildprk, is it's best feature. Upon arrival, check-in was efficient, the staff was friendly, and the room, in line with Mercure standards, offered satisfactory amenities including coffee and tea. The hotel provides a convenient parking facility under the premises for 20 euros per night, which we chose over the free alternative across the street, considering the New Year's fireworks. However, our overall experience was marred by significant noise disturbances during the night, contrary to the promised ”soundproof rooms” highlighted on Accor's website. This was particularly disappointing and led us to question the effectiveness of the hotel's sound insulation. In an attempt to address the inconvenience, the compensation provided (refund for one night of parking (20 euros)) seems inadequate, especially considering the total cost of the weekend stay amounted to just under 400 euros. On a positive note, the breakfast offerings were commendable, featuring a diverse selection of items ranging from bacon, meatballs, and scrambled eggs to yogurts, muesli, cornflakes, cheeses, and deli meats. However, the coffee from the machine left much to be desired, as it exhibited an unpalatable sourness, potentially stemming from an issue with the milk. Fortunately, this could be easily rectified with instant coffee. Adding to the drawbacks, the bathroom facilities were notably in need of renovation. Mold was pervasive in various corners of the silicone, and some areas lacked proper sealing, detracting from the overall cleanliness and comfort of the accommodations. While we departed contently with the perspective that ”it could have been worse,” the combination of noise disturbances and subpar bathroom conditions leaves us hesitant to choose Mercure Zentrum Düsseldorf for a second stay until improvements are made.