The rooms are large, serviceable and fairly clean. Desk staff were very nice and did their best to help. But, often there was no one at the desk so I had to wait or look around for someone when I needed something. Nearly every time I passed the desk it seemed a customer was looking around for a person to help them. Our family group had six rooms total and in at least four of them, there was something broken. The window shade in two rooms, the telephone cord in another, and the lock on the door in a fourth. This caused a major problem because when my cousin and his six-year-old daughter went back to their room after an afternoon swim, they could not get in. Apparently, the battery that made the lock work had died and no one present at the hotel knew how to fix it. We were expected at a restaurant for dinner and the little girl was in her bathing suit. The manager (he might also be the owner - not sure) was unable to get the door open and the maintenance person was not nearby. We waited as long as we could, an hour or more, but finally had to go to a store to buy new clothes for the six-year-old so we could take her to the restaurant. My cousin had to spend money to buy new clothes that his daughter did not need. I explained this to the manager the next day and strongly suggested he offer my cousin some type of compensation. The manager said he'd discuss it with my cousin. He did not and when my cousin received his bill, it was for the full original amount - no break at all, not even for the cost of the clothes. Very unlcassy. Very poor customer service. Other things in the hotel were also broken such as the pancake-making machine at breakfast. It remained broken for the three days of our stay. If you'd like items such as the shades in your room to work and you want to be able to count on accessing your room and your things when you need to, my recommendation is stay elsewhere.
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