나는이 호텔이 끔찍하기 때문에 높은 평가를받는 방법을 모른다! 그들은 시내 후원자를 위해 주차장을 사용하며 호텔 손님은 우선 순위가 없으므로 장소를 얻을 수 없으며 자동차에 접근 할 수 없습니다. 주차장은 작고 더럽고 냄새가납니다. 4 피트 높이의 쓰레기 봉투, 죽은 쥐, 죽은 새가 있으며 나는 그것을 보지 않으려고했습니다. 호텔 내부는 간신히 깨끗합니다. 더 가까이 보면 타일이 터지고 카펫이 얼룩지고 더럽습니다. 객실은 더럽습니다. 우리의 전체 체류를위한 제로 하우스 키핑이있었습니다. 우리는 3 일 동안 여기에 있었고 한 번도 아무도 높은 접촉 표면을 청소하거나 바닥을 진공 청소기로 청소하는 것을 보지 못했습니다. 바는 주중에 닫힙니다. 가짜 공기 청정기의 로비와 엘리베이터 REK는 너무 많아서 안으로 들어가는 것을 두려워했습니다. 쓰레기와 음식 포장지가 문 밖에 있었고 계단에 있던 우리 전체의 숙박이었습니다. 우리는 매니저에게 말해달라고 요청했고, 잠시 후 내려갈 것이라고 들었습니다. 그들은 방을 청소하고 있었고, 그들은 같은 3 시간 동안 모두 일을하지 않았기 때문에 관리자와 대화하지 않았습니다. 우리가 우려를 표현할 때 프론트 데스크 여성은 끄덕이며 우리를 빈번하게 쳐다 보았다. 첫날 밤 프론트 데스크 사람은 도움이되었고 좋았습니다. 우리는 더 싼 다른 호텔을 보았지만이 호텔은 멋지게 보였으므로 시도해 볼 것이라고 생각했습니다. 안 있었으면 좋겠어 여기 머물지 마

Very nice vintage building in downtown Ft. Worth. Room was well appointed and reasonably clean - not spotless - but acceptable. There were a lot of little things that really detracted from what could be a great place to stay. 1) Valet parking was exxxxxtremely slow - like 30 minutes to retrieve your vehicle 2) Tub drain was about as backed up as the valet parking service. 3) Had a single k-cup of coffee in the room 4) No complimentary water - you can buy downstairs for $4 a bottle - I mean c'mon, put a couple of bottles in the room for cryin' out loud 5) No coffee in the lobby in the morning - muffins, yogurt and fruit - but no coffee 6) When we arrived Friday evening, the hotel bar was not running due to lack of a bar tender. Like I said - lot's of little annoyances that would be easy to fix and make this place an excellent value.

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

My wife and i expected the hotel and the room to be nice from the booking site; however what pictures and booking descriptions can’t quite capture is all the people and the accommodations that far exceeded our expectations. The hotel is located on the brick paved Main Street in Fort Worth across from the Capital Grille and Ruth’s Chris. It’s a historical 24 floor landmark building with a beautiful exterior and while renovated inside, maintains the character of the expert craftsmanship and beauty of the original building. The hotel lobby or checkin is on the 24th floor and provides spectacular views of the city. It’s quite breathtaking. There is comfy and stylish seating in the event that you have to wait for a room and where you can grab a bite or a cocktail in the adjacent bar with a bartender who is warm and friendly. Sean checked us in and you immediately Feel welcome similar to how you’d feel visiting friends. Sean notified us that our room from upgraded from a standard King to a beautiful 650sq foot suite on the 23rd floor. Sean noticed that the upgraded room, while ready, was near an elevator and below the lobby and might be noisier than we’d prefer and accommodated us with an equally beautiful room with a breathtaking view of the city and the beautiful Texas skyline. He gave us complimentary water and beer while we waited and had our room prepared and quality checked before we could finish our drinks. 🍺 The room was conveniently located close enough to the elevator and was perfect for my wife and I. The decor was so stylish and contemporary that we research many of the items to bring in similar ideas to our home in California. Everything was well thought-from the wall decor and comfortable bed and sofa, to the work space and televisions in each room that allow you to stream all of your favorite movies and shows directly from your phone at no cost. The minibar was well stocked, the in-room dining robust and covered much of anything you’d want during your stay. The hotel stocks many amenities that you may need and that they loan or sell including a nespresso coffee machine upon request. We didn’t eat at the Refinery 714 Bar and restaurant however we did eat breakfast and dinner at Il Modo. Josh delighted us breakfast each morning and Patrick made our dinner even more warm and romantic with very attentive service. We loved the hotel and the people so much that we decided to come back to celebrate our birthdays in December—not for the city or anything in Fort Worth or Texas per se, rather solely for the extraordinary service and amenities this downtown gem provides. Sean, Josh, Patrick and all the wonderful people including the valet—many thanks for turning a business trip with my wife, a relaxing and romantic getaway. PS, while we didn’t have pets, the hotel is very accommodating to pets and we saw several cuties during our stay.