Where to start with this one? I booked a twin room (1x queen and 1x single) here through Wotif.com. $181. I was flat out making the 9pm cut off for check in. The women on the reception gave me a check in form and on that I stated 3 people would be staying in the room. She said id only booked for 2 people and would have to get ”the girls” to sort that out tomorrow. We left and went on the rest of our trip and stupidly I booked it again for the way home. It was after this I noticed I had been charged $55 extra for the previous night for the extra person. On check in the 2nd time I marked 2 people staying (myself and my 6yo) as my partner had intended heading off that evening but wasn't sure as it was getting late. Thats where things went south pretty quick, the manager, probably the most abhorrent human I have ever encountered, started yelling at me from the ground whilst I was entering the 1st floor room asking how many was staying. I chose to go and have a conversation in the office instead of yelling. She said she saw on the cameras there were 3 people in the car when we got out and we had enough luggage for 3 people. Well yes, we had been on a 4 day trip. 3 of us. I informed her the 2 person thing was a Wotif default search. I simply put the dates and the town in and then choose an appropriate room for my needs. In this case it was the twin room that sleeps 3, as per the advertisement. She charged me another $55 dollars, refused a refund as per the very convenient ”no refund”. She informed me that this always happens (im not surprised). She accused me of stealing by not indicating how many people were staying there. She was abusive and basically just downright obnoxious. You cannot speak to this person, seriously, she just speaks over you at every chance. I honestly booked a room to accommodate our needs. in all my time booking hundreds of Hotels I have never encountered anything like it. Seriously guys, stay away from this place. I feel stupid falling into the same trap twice but i'd already booked it prior to looking at my credit card transaction. DO NOT STAY AT THIS PLACE, THEY DO NOT DESERVE YOUR BUSINESS!!! I feel sillier after getting home and reading the reviews, seems to be a common theme at this place. I though given the twin share room that sleeps 3 was more expensive than a queen room that i was already paying for a 3rd person. For heaven's sake just go somewhere else, this place is just disgraceful!
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