On arrival into the barrier restricted car park ( not free),We checked in and were immediately given a so called upgrade from an unfriendly receptionist. Reception is a tiny dark area down some steps from the car park. This room 211 was not the room we booked and was a family duplex,a dated room with small old wooden stairs overlooking the car park. It was also smelly and small. So we returned to reception and declined the so called upgrade and asked for the room we had paid and booked, through their website. What came to light was a ”we don't have it available ” so something else then,”a disabled room” was offered,no thanks just the room we have already paid for. After what seemed like an eternity a queue formed qnd eventually we were given a room of the same standard as we had booked.We overlooked our car and the road, great! No helpful information or even a simple courtesy for a messy start a scowling looking receptionist shooed us away. We were about to ask for a refund and go elsewhere this was a bad experience. Now the room quite simply we will never stay again. Any mention of a refurb is nonsense it isn't in the same condition as many other Ibis hotels that charge less. Small windows,pokey bathroom and sloppy pillows with dingy decor. One towel each,no hand towel,we were informed ”we don't do that here”. No bin in the room and a bathroom the same as a ferry boat with a poor shower. Breakfast was in a cramped room with tiny tables not well laid out or managed. It was barely functional with insufficient space for the number of guests. Breakfast included a very surly unpleasant unprofessional madam barking at guests and made it eventful for the wrong reasons. We packed up paid our parking,not free as listed this is misinformation and got out of the gloomy environment. The two stars are only for the reasonably comfortable bed and nothing else.