I'd like to leave a review for our dear Vincenzo. He is always there for us to the utmost degree when we visit Abama Los Jardines. Vincenzo provides a level of professionalism and client concern that we have never seen. No matter how big or small, we have someone to take care of our requests and wants. With Vincenzo, one truly feels cared for and welcomed both during their arrival and stay. After visiting this resort on several occasions, we can attest that the treatment and consideration we receive from him is a major factor in our decision to return. Sincerely, Alan Castioni

Not 5 star - No water on some days for showers, flushing toilets or drinking. Ants all over the apartments in kitchens & bedrooms and is a known problem. Basic amenities not provided (tissues, extra toilet paper, vanity kit) and items not re-stocked - they are particularly reluctant to replenish dishwasher tablets, so buy your own to avoid hassle. Cleaning / housekeeping is very poor - no hoovering or sweeping (probably why there are ants). App to order items does not work and fixing timings for cleaning is offered but they don’t actually come when requested. Manager very nice but seems cannot fix problems and reception staff reluctant to help and there is no communication between teams (baby cot requested before arrival but never set up by housekeeping and required lots of calling to get). Pool is beautiful but no poolside service and it is very difficult to get towels or umbrellas - you must do it yourself (pool staff on AirPods & hide in the pool store room). Terrazas is 4 star & down the hill and is a better experience for less money.

We really enjoyed the stay in this paradisiac resort. The houses are equipped with everything you may need, 3 perfect swimming pools and private transfer to move inside the resort and to go the beach. A special thank to Aaron, our first contact in the hotel and transfer, that helped us with all our necessities and explained us how everything in the house worked. Definitely going back in this hotel in the near future!

We spent 2 weeks over the 2023 Christmas period with our family. Before travelling, I noticed a review who reported construction noise so I checked with the hotel and they reassured me that if was happening but it would be very far and would not disturb us. Every single days, apart from the week end and festive days that are off we had to live with hammer noise from 7am until 6pm. It was a nightmare, impacted our son’s nap, and fair to say that we did not relaxed at all. For this because I have been lied to I received a 40% refund of our stay, I still believe that what we paid was way too much for the service. And I really believe that between Christmas and New Year’s Eve when the entire planet is on leave, this should have been paused. First of all, this is not a hotel, this is bunch of flats and villas owned by private owners and they have put 3 restaurants there to make it look like it’s a hotel. Reception was answering the phone 10% of the the time and I had to confirm myself the booking for a our new year’s eve dinner as no one was doing it (had to actually go and talk to the restaurant myself). House cleaning was randomly happening. All pools ran out of towels every single day. The breakfast buffet was an utter joke, super minimalist, not even good, you have to count the fresh fruit… lots of too sweet pastries… There were a lot of mix up with our orders at the Tagara restaurant, it was way more professional at Melvin. We all got sick once after having lunch at the bar restaurant by the pool. The kid club was nice but they have too many children to look after so can’t properly look after the children. We tried the golf but the hammer noice was making it impossible to focus. They can take you to the nearest beach with a van, Tommy is very good. The other driver is on a mission to make you throw up. The beach has zero interest, dirty, loads of people. I am still chocked by the amount of money we paid for such an awful time. I will finish with some pros: the pool by Tagara is the best for kids as it’s heated and the flats were brand new and functional.