We stayed in a 2BR apartment, which was cosy, but adequate for our family of four. Having 2 bathrooms was great, and the A/C was lovely and cool. The kitchen only had 4 glasses, 2 coffee cups, some tea/coffee, a kettle and a fridge, so not setup for any sort of self-catering. Rooftop pool was well utilised by our family during the limited opening hours (closed during the middle of the day). Gym was well equipped but warm with no A/C or fans. We didn’t use the indoor pool, although it looked nice. Restaurant was fine for breakfast - mix between set menu and buffet, depending on the day. The staff were excellent. In the restaurant, Rosie was always helpful and happily shared ideas for planning our days. The hotel reception staff - in particular Ms. Nga and Ms. Thu, helped plan several activities, including booking massages, taxis, Ha Long Bay tour and airport transfer on arrival, and transfer to Hanoi on our behalf. Overall we were very happy with our stay.
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