We were staying at the hotel for 1 night while visiting our sons in Hamilton. Check in was an unfriendly, bordering on rude experience. It definitely seemed as I was interrupting the desk clerk from scrolling on her phone. My husband and I were in separate cars & I arrived about 10 minutes before him. He had booked the room with a government of Canada rate, & because he (& his ID ) weren’t there yet, my daughters & I couldn’t check in. She was quite abrupt, just turned away, jumped on the counter & went back to scrolling on her phone. When my husband arrived, the other desk clerk was free, so we approached her. Again, she demanded his government ID to prove he was an employee. Now, I don’t know if this woman has been living under a rock for the last 3 years, but as he works from home, he does not have an ID badge. The government does not issue business cards either. He showed her emails, clearly addressed to his government work email address (only way you would have a .gc.ca email is if you’re a government employee, but that really seemed to stump her. She said “I don’t know all the government departments”. No one was asking her to! Anyway, in the end she “made an exception” & also “an exception” to allow the rate for both of our booked rooms, as she said only 1 room is allowed at the government rate…someone needs to tell that to the Marriot booking agent who booked the 2 rooms! I also know that a maximum 2 rooms are allowed. Not once through this exchange were either of us rude or demanding, but the clerk was miserable for no apparent reason. The hotel was good enough for the 1 night, though the location was not great. I’m sure there are better, more welcoming hotels in the area that I will be staying at the next time I’m in the area.