This was a terrible place. It smelled like smoking in the hallway. The carpets were dirty and blackened. The room smelled terrible. The bathroom and bathtub were dirty. I didn't shower. Breakfast was lacking. Only good thing was the nice lady at the front desk.

d by Marriot houston westchase  asa johnson ​ You CAUTION! THEY RELEASED MY PREPAID ROOMS AND WE ARRIVED ON A RED EYE FLIGHT TO NO WHERE TO STAY WITH ALL SURROUNDING HOTELS FULLY BOOKED. These rooms were confirmed for weeks before. They never called or emailed until that they oversold. I literally called when I was in my rental letting them know I was on the way, and they told me sorry I will need to call another hotel because they over booked. Why they gave someone both if our double rooms, I don't know??? I explained that is unacceptable. Here are photos of the rooms they sent put us in due to their inconsideration. Nasty just nasty. Mold, Hair, dirty, ran down. They finally sent a cancellation email after we showed up for our reservation. Austin Gerdes the Assistant is the general manager that gave away our rooms and he wouldn't return any calls. I felt bad for the poor lady on duty trying to clean up his mess. She gave him my number over the phone but he never called. How inconsiderate. This is a business trip and they started it off as a nightmare. Horrible practice and damaging to Marriot's reputation.

The hotel is in a great location. It’s close to everything you need. It’s clean, quiet, and has friendly staff. I will definitely stay here again when I’m back in the Houston area. Bernard was really friendly and kind to everyone he encountered.

Room is comfortable front desk and manager are nice. Housekeeping is good in a good location close to where you want to go.

25년 넘게 전세계를 여행해왔고 호텔 관리 직원은 무례하거나 오히려 저를 억압당하지 않았습니다. 개인 업무를 수행하기 위해이 숙소에 머물 이유가있었습니다. 글쎄, 그것은 프랜차이즈이고 커플이 소유하고 있기 때문에이 속성에서 많은 것을 기대할 수 없습니다. 사소한 이유로 나에게 소리 지르고 비명을 지르는 주인의 태도에 불만을 품습니다. 나는 무죄 였고 속성의 프로토콜을 몰랐습니다. 조식 카운터에서 오렌지 주스 2잔으로 병을 채우는 것은 재앙이었습니다. 조식 카운터에 가는 것을 후회합니다. 1개월 머무는 동안 6일동안 조식에 대해 먹지 않았습니다. 숙박하는 동안 다음 사항이 발생했습니다. 화장실의 조명이 꺼지고 화장실 플러시가 고장났습니다. 호텔 요금을 더 낮게 지불하고 있었기 때문에 하우스 키핑은 3 일 연속 목욕 타월을 교체하지 않았습니다. 주인은 내가 지불 한 요금은 매일 청소하지 않는다고 주장했다. 이해할 수 있지만 기본적인 예의를 기대할 것이다. 내가 호텔을 떠날 때 내가 머무르는 후반 부분에 모든 불쾌한 경험이 발생했기 때문에 나는 조금 길을 잃었습니다. 나는 모든 세부 사항을 지켜보고있는 마이크로 관리 소유자를 위해이 숙박 시설에 머물고 싶은 여행자에게 경고 할 것입니다. 두껍고 벗은 사람들을 위해 수면을 즐기고 싶은 사람들에게 이것은 이상적인 장소입니다.

이 호텔에서의 우리의 경험은 지금까지 우리의 기대를 뛰어 넘었습니다! 우리는 로봇 공학 대회를 위해 35 명의 고등학생과 함께 휴스턴으로 여행했습니다. 직원들은 우리가 거기에있을 때 우리의 필요를 환영하고 수용 할 수 있도록 길을 떠났습니다. 고급 리조트를 찾으신다면, 이는 아니지만, 직원이 마치 대우를 해줄 수도 있습니다. 호텔은 기본적인 면이 조금 있고, 아마 조금 더 나이가 들겠지만, 깨끗하고 필요한 모든 것을 제공해주었습니다. 관리와 직원이 가능한 한 최고의 숙박을 할 수 있도록 도와주는 데 얼마나 큰 스트레스를 줄 수는 없습니다.

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!

호텔은 훌륭한 편의 시설을 제공합니다! 프론트 데스크와 하우스 키핑 직원은 친절하고 정중했습니다. 우리 체재에서 유일한 배출은 프론트 데스크 매니저, Ebonie였습니다. 나는 고속 인터넷을 위해 3 번 청구되었지만 자동으로 나를 위해했기 때문에 무료 또는 고속을 선택할 수있는 선택이 없었습니다. 나는 이것을 그녀에게 설명하려고 노력했지만, 내가 할 때마다 그녀는 그녀가 혐의를 벗지 않을 것이라고 말하고 방해 할 것입니다. 나는 15 달러의 혐의를 정말로 신경 쓰지 않았지만 그녀는 무례하게 나오는 것보다 WiFi 상황을 더 잘 설명 할 수있었습니다. 내가 명함에 요청한 후, 그녀는 이상한 두 가지 요금을 제거했습니다. 이 경험을 제외하고는 모든 것이 훌륭했습니다. 나는 메리어트 호텔에서 일하고 다른 속성에 갔지만 관리자가 손님을 향해 이런 식으로 행동하는 것을 보지 못했습니다. 그녀는 확실히 경영 훈련이 필요합니다. 그 훌륭한 재산과 직원 외에.

I booked this hotel based on stars and without looking at the actual reviews. I should have looked at the reviews and pictures. I was in town for a stressful reason so I didn't have the time or energy to complain and really, there wasn't any sense in complaining. This place has been run down for quite some time, and complaining wouldn't have made it better. I figured I would just make do but I also discovered I had only hand towels in my room. I called the front desk and the person who answered had to ask me what room I was in, so obviously, even their phone systems are so outdated that it didn't tell her that information. I waited about twenty minutes and called again. She let me know that they were waiting for the dryer. !!! I used a hand towel because I had to leave. When I returned, no towels had been delivered. I went to the office to get them myself. The phone no longer worked - it only gave a busy signal. The person in the office looked like she was half asleep and sitting on her own phone but she kindly gave me towels. The unit itself was filthy with grime on the doors. The toilet paper holder was falling out of the wall. There was peeling paint and damage to walls and furniture. There wasn't hot water. It got just barely warm enough to tolerate. All in all, it's just awful and needs a complete overall. The fact that this is a Marriott property is incredible. Someone needs to do a site visit and then begin the renovation process.

위치가 가장 좋은 부분일 것입니다. 그것은 컨벤션 센터와 연결되어 있으며 너무 많은 레스토랑과 푸드 트럭이 너무 가깝고 일부도 연결되어 있습니다. 그것은 매우 깨끗하고 나는 확실히 다시 여기에 머물 것입니다.