We had 4 nights, 2 nights in 2 queen (437) and 2 nights in a king suite (432)! In. Both rooms have full kitchen with enough utensils for a family of 4. Beds are comfy, linens are clean, and the rooms are well-kept! Except, the King suite does not have a dining table. Isaac, receptionist, is the BEST! His restaurant recommendations were awesome! He also made sure, as Marriott Titanium, that we’re taken cared off… Jose, a staff, was always on the go, keeping the premises clean and presentable!!! Great job, JOSE!!!! Patricia, breakfast staff, was very attentive to the needs of very client that had their breakfast in the lobby! Amazing staff, nice location, close to the airport and many great restaurants!

I am rating this on the management response to my complaint, not the actual hotel stay or even the staff; the staff and the stay were great, during all of our stays. Our complaint comes at the blatant and dismissive behavior of any management staff to contact us regarding our last stay. We have stayed at this location about four times, as my husband is a patient at MD Anderson. On Saturday, 8/5/23 we checked out after being at this hotel for almost two weeks. When we checked out, I had the pleasure of encountering Belsay, who was working the desk, he was very friendly and accommodating during our stay, as was all the other staff, just don't have their names. At the time of checkout, I made a reservation for a room on the lower floor, due to a major surgery my husband underwent and had numerous and large incisions. We arrived on 8/8/23, at approximately 4:55 pm, only to find the room requested, the previous Saturday was not available and the room on the second floor had to be checked to ensure it was ready for check-in. Of course, after traveling for hours and spending hours at MD Anderson, and with my husband's condition, I was highly disappointed and somewhat agitated. We finally get to a room on the second floor and I open the bathroom door and was just overtaken with the smell of smoke that had saturated the entire bathroom, which I guess explained the huge air purifier that was plugged in the wall. I contacted the front desk to report this, and spoke with Jose, as I didn't want to be charged for smoking in what is suppose to be a non-smoking room. Jose came to the room and also agreed the strong odor of smoke inside the bathroom. My husband suffers with asthma, which made the stay very unpleasant, and because we had gotten my husband settled, moving would be too difficult and uncomfortable for him. So, because we were only there for one night, during this stay, we endured the unpleasant smell of smoke. As we were checking out, i again encountered Belsay and again he was very pleasant; I asked was the manager available, the name on the wall showed the manager to be Marisol Rosado, Belsay stated she was at another property. I left my telephone number and asked him to please have her contact me, as I wanted to speak with her about our stay. This request was made Wednesday, 8/9/23; I also contacted some 1-800 number I was given for complaints, but when she answered she stated she was with reservations, but still allegedly took my complaint, which was Friday, 8/10/23. To date, I have not received even an email or any other means of communication from anyone to hear my complaint. I wanted to give the perspective people the opportunity to contact me before doing a public review, I have exceeded giving them the opportunity. The lack of response to a customer's complaints and/or concerns is really unprofessional, dismissive and diminishing behavior of the customer's experience and really a failure of just doing your job and providi

I am giving them only a 4 star because some of the staff aren't customer first. Considering I work customer service and have been for 22 years. I've always been taught to put the customer first. Especially when the staff makes a mistake. Unfortunately, I had an experience with my account here and the property manager was not willing nor did he provide any accommodations to fix the issue. However, there was ONE staff member who is AMAZING!! Cici!! She is the best!! She was very accommodating when my family needed. She is amazing to talk to and very professional. She showed me how to book my rooms with using my points. Cici is just loving and amazing as a whole. Other than the customer service, the rooms, specifically the suites was amazing! It is HUGE!! It's spacious and has plenty of storage. I love the fact it has the availability to cook in the room. The property is very clean and peaceful. It is conveniently located to some shopping, food and groceries. They keep the pool maintenance up. The gym is great. It has some great equipment and a range to choose from. They serve a hot breakfast every morning. It was pretty good for the most part. I would definitely recommend.

비행기 일정이 23시 30분 도착이라 공항 가까운 곳으로 구했어요. 생각보다 낡았긴 했지만 깨끗했고 무엇보다 침대가 미쳤어요 ㅋㅋㅋ 라텍스 침대 느낌이었는데 꿀잠 잤네요

이 호텔에서의 우리의 경험은 지금까지 우리의 기대를 뛰어 넘었습니다! 우리는 로봇 공학 대회를 위해 35 명의 고등학생과 함께 휴스턴으로 여행했습니다. 직원들은 우리가 거기에있을 때 우리의 필요를 환영하고 수용 할 수 있도록 길을 떠났습니다. 고급 리조트를 찾으신다면, 이는 아니지만, 직원이 마치 대우를 해줄 수도 있습니다. 호텔은 기본적인 면이 조금 있고, 아마 조금 더 나이가 들겠지만, 깨끗하고 필요한 모든 것을 제공해주었습니다. 관리와 직원이 가능한 한 최고의 숙박을 할 수 있도록 도와주는 데 얼마나 큰 스트레스를 줄 수는 없습니다.

휴스턴 중심에 자리한 마리엇 휴스턴 I-10 이스트 타운플레이스 스위트에 머무실 경우 차로 15분 정도 이동하면 도요타 센터 및 조지 R. 브라운 컨벤션 센터에 가실 수 있습니다. 이 호텔에서 라이스대학교까지는 19.8km 떨어져 있으며, 11.8km 거리에는 미닛메이드 파크도 있습니다.야외 수영장 같은 레크리에이션 시설 외에 무료 무선 인터넷, 피크닉 공간 등의 기타 편의 시설/서비스를 이용하실 수 있습니다. 이 호텔에는 바비큐 그릴 및 연회장도 편의 시설/서비스로 마련되어 있습니다.아침 식사(유럽식)가 매일 무료로 제공됩니다.대표적인 편의 시설과 서비스로는 무료 유선 인터넷, 로비의 무료 신문, 드라이클리닝/세탁 서비스 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.에어컨이 설치된 98개의 객실에는 냉장고 및 평면 TV도 갖추어져 있어 편하게 머무실 수 있습니다. 케이블 TV가 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 욕조 또는 샤워 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다. 편의 시설/서비스로는 전화 외에 책상 및 전자레인지도 있습니다.

I would give a full 5 star but the property needs updates. Especially with the wiring. When we turn the light on in the bathroom it takes about 10 seconds to come on. It could use a paint lift to bring a more welcoming feel. The maintenance isn't well kept for the pool. It should be cleaned more often. Other than that, my family and I really are enjoying our stay. The suites are the best! We are able to cook meals using the full range. We love the privacy in the suites. It is quiet here. Even when the children are out playing, it isn't loud. The staff is amazing. I love Ms. Jackie and Kyndell. ( I hope I spelled their names correctly). I haven't met a worker here who isn't friendly. The hotel is very convenient to the local shopping. Rather it be, groceries, shopping, bars, movies and car rentals. They serve a hot breakfast every morning, which my children love to go and eat. This place is a true life saver for families without a home in this economy. I wish it was a bit less expensive. But hey, it beats not having anywhere to go. Especially considering we are new to the state. Please don't judge the book by its cover. It is nice here.