Am a travel Registered Nurse and stayed in room 227, WoodSpring Suites Signature Houston IAH Airport in Humble for 3 months and a few days. Overall, it was a great experience during my stay. Pros: Great staff, from the front office to housekeeping. DeAndre Harvey, Jessica Godoy, Emmanuel, Matthew and Chris all stood out. Very professional and courteous. Chris went above and beyond by accommodating my request to clean my room early so I can catch some sleep, since I work at night & sleep during the day. She's very proud of what she does, always has a smile on her face, while greeting every guest she encounters. Such a great asset to the company. The gym, which I made use of quite often was very clean, with functional equipment and sanitizing wipes always in place. Cons: There was miscommunication between staff regarding my payment. I had to be woken up on two instances close to 11 a.m. to either renew my payment or check out, whereas I had renewed the day prior each time. On the first occasion, the lady staff had to come to my room twice, demanding to see my receipt, which I obliged her before she apologized, stating that she did not get any report of my payment from the staff who handed over to her. I understand that there may be slip off in communication but happening twice was much embarrassing to be honest. I thought it's one of those reports oncoming staff would easily pull out of or verify from the computer, rather than relying on verbal communication by outgoing staff. If that's not the case, then one will suggest upgrading the computer, with staff education in the regard.
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