Our second stay here. The last time, we had problems at check-in and had to wait for our room, despite checking in online well ahead or arrival. Excuse at that time was that they didn't anticipate so many bookings on New Year's Eve. We didn't understand that, as that is a special evening where a lot of people go out to celebrate and reserve a hotel room. Especially in an area where this Element is located (tourist location, lots of restaurants, a place where people go for special occasions, etc.). We thought that maybe that experience could be chalked up to low staffing and the holiday, so we decided to book again. The check-in experience was MUCH WORSE than last time ! As before, we checked in online 2 days ahead of time. We actually arrived one hour later than our scheduled arrival time. Our room was STILL not ready, along with those of a lot of other disgruntled customers still waiting in the lobby. Excuses from front desk personnel were inconsistent, with some saying that the hotel was ”overbooked” (you have a set number of rooms - how can that be ?) Some customers waited over an hour. After waiting almost 45 minutes, I had to call Bonvoy Customer Service to get any resolution, and only then were we quickly told that a room was ready. The room could've been cleaner and the food offerings at the hotel could've been better, but we could've overlooked some of that, had we not had to endure such mis-management of the check-in process. This hotel is in a great location, and holds such [promise. But, we are not eager to return, unless these management issues are resolved.

직원의 모든 사람들은 정중하고 친절했습니다. 객실은 매우 넓습니다. 침대는 매우 편안합니다.

우리는 오전 6시 15 분 비행 전에 하룻밤을 보낼 계획 이었지만 평생 겨울 폭풍으로 한 번 4 박 숙박이 발생했습니다. 호텔에는 훌륭한 직원, 편안하고 조용한 객실 및 공항 여행객에게 좋은 위치가 있습니다. 머무는 동안 직원을 충분히 칭찬 할 수 없습니다. 손님이 알아야 할 한 가지는 호텔 레스토랑이 오후 5 시부 터 오후 9 시까 지 영업한다는 것입니다. 나는 렌터카를 돌렸으므로 식사를 위해 숙소를 떠날 수 없었습니다. 프론트 데스크에는 준비된 아침 식사 품목이있었습니다. 다른 유일한 음식 옵션은 공항의 안전한 지역 내에있는 컨코리 푸드 코트에 있습니다. 도움이되는 TSA 직원은 우리가했던 우리 항공사의 게이트 패스를 요청할 것을 제안했습니다. 보딩패스가 있으면 보안도 통과할 수 있습니다. 호텔 식당은 좋았지만 4일 묶어있으니 좀 다양성을 찾고 있었습니다. 이 호텔은 이른 아침 비행을하고 공항에 머물고 싶다면 훌륭한 옵션입니다.

I cannot express how pleased we were with our stay at this beautiful hotel. We only needed a spot to rest between a long drive home (Florida to Indiana) and Huntsville was the middle point. We arrived at nearly 11pm, and were greeted warmly by the front desk. Check-in was a breeze, and every need was assumed, and assumed correctly. The cleanliness of the hotel, the decor, and room space were all equally impressive. When we woke this morning to enjoy the free breakfast, I was shocked by how many great, healthy options were available (especially at the oatmeal bar!) and how clean the space was. I couldn’t have been prepared though for how absolutely amazing the staff was during our whole stay. Although I haven’t had contact just yet with the lovely lady at the front desk, I truly am inspired to be a kinder, happier person just by the light she shines on others!! She made my heart so happy just hearing her interact with guests and staff alike. This has truly been one of the best experiences staying in any hotel for our family, even if it was only a 12-hour stay! Amazing job, keep up the great work!!

7/14/22 우리는 원래 예약에서이 호텔로 걸어 갔고 도착하자마자 예약이 정확하지 않았습니다. 프론트 데스크 직원 인 Adrena는 문제를 해결하고 우리를 행복하고 만족시키기 위해 최고의 고객 서비스를 제공했습니다. Adrena는 뛰어난 고객 서비스를 제공했으며 진정으로 우리를 훌륭하게 대했습니다! ! !

We were in town for my mother-in-law’s funeral and opted to stay at the Marriott. I travel frequently for my job and expected this location to meet the usual standards. Unfortunately it did not and I was thankful we were only there one night. Check-in was interesting as the frazzled staff seemed insufficiently trained to handle the computer system or provide a warm welcome to guests (not just us but the other encounters I witnessed). Granted it was hot outside, but our room was stuffy and humid. The A/C in this aging facility was barely putting out any cool air and it was positioned where the vents would not adequately ventilate the room. I called the front desk and was told someone would come up to see what could be done, but no one came. My husband and I had poor sleep because we were so uncomfortable. The next morning, the front desk was unattended when we went down to checkout. I dropped our keys in the designated place but really wanted to just give some feedback to them so I waited around long enough to know that staff were non-existent or elsewhere. I feel our negative experience reflects on management as it is their job to run a properly functioning hotel. I can’t blame the inexperienced staff. On a positive note, the room was clean and there were plenty of towels in the bathroom.

We stayed here for one night, passing through on our USA tour. We really loved the place. Reception employee was very friendly at check-inn. They provided us with a litte gift bag (water and mints). Parking place are plenty and free. Location is not very central, but a 20-30 minute walk to downtown. You have to cross a big road, but do-able. Our room was very spacious, there is a room divider which separates the bed from the coach and desk. Coach can be opened to a spare bed. The bathroom is modern, toilet is a separate space. Small minor is the shower was leaking water, we mentioned it at check-out. Breakfast was nice, not too excessive. Overal; nice stay and we can recommend it. Enjoy your stay.

우리는 이 호텔에서 멋진 숙박을 했습니다. 직원들은 친절하고 유쾌했습니다. 특히 아침 식사에서 아주 좋은 여성이었습니다. 방은 최근에 개조되었으며 침대는 매우 편안했습니다. 아내와 나는 Orion Amphitheatre에서 Lauren Daigle 콘서트를 위해 거기에있었습니다. 호텔에서 가까운 도보 거리에 있으며 확실히 갈 길입니다. 산책은 직선이며 조명이 잘 되어 있으며 주변에 다른 사람들이 많이 있었습니다. 우리가 방으로 돌아온 후 우리는 45분 후에도 차량이 여전히 백업되어 장소를 떠나려고 하는 것을 발견했습니다. 이것은 이제 Huntsville에 머무를 곳입니다!