최근 산 별장에 머무르는 것에 실망을 표현하기 위해 글을 쓰고 있습니다. 이번 주 휴가 중 가장 비싼 숙소로서 나는 큰 희망을 가지고 있었고 편안하고 즐거운 숙박을 열망하고 있었습니다. 그러나 그 경험이 즐겁지 않다는 것을 알려 드리고 유감입니다. 첫째, 오두막(8번)은 파손된 상태였으며 부서진 유리와 나무 판자가 서둘러 정문에 망치질되었습니다. 내부는 더럽고 먼지가 많은 분위기로 제대로 청소하거나 유지되지 않았는지 제안하는 것과 마찬가지로 실망스러웠습니다. 코티지는 오래된 냄새가 났고 비좁은 느낌이 들어서 머무는 동안 불편하고 비좁은 느낌을 받았습니다. 또한 제공된 목욕 타월은 핸드 타월 크기였으며 우리가 사용할 목욕 매트나 핸드 타월이 남지 않았습니다. 이 작은 편의 시설은 편안한 숙박에 필수적이며 그들의 부재는 우리의 경험을 더욱 불쾌하게 만들었습니다. 벽은 먼지와 먼지로 더러웠고, 전등 스위치가 더러웠고, 라디에이터에 얼룩과 먼지가 있었습니다. 칩 그릇. 낡고 찢어지고 찢어진 블라인드. 침실에 문이 없습니다. 전반적으로, 나는 코티지가 우리가 지불한 1박에 150파운드의 가치가 없다고 말해야 합니다. 우리가 상상했던 매력적이고 아늑한 산 휴양지와는 거리가 멀었습니다. 우리 숙박의 유일한 긍정적 인 측면은 오두막이 따뜻하고 뜨거운 물이 있다는 것입니다. 문제가 발생할 수 있다는 것을 이해하지만 귀하의 의견을 진지하게 받아들이고 숙박 시설의 품질을 향상시키기 위해 조치를 취하기를 바랍니다. 또한 우리가 직면 한 문제를 해결하기 위해 조치를 취하기를 바랍니다.

Review Had a fabulous time at Aurora lodge. Fantastic location for visiting the the south coast waterfalls, glaciers and black beach, horse riding at the Hestheimar. Easy to get to Golden Circle. Close to a supermarket and couple of restaurants. There are a number of self service petrol stations along the way. The lodge itself has ovely cosy feel. Nice relaxing areas with great views. 2 hot tubs with choice of temperature. Views over Hekla volcano. Rooms are a decent size. Comfy beds, the room is clean and warm. Toiletries and kettle provided. (Only one tea and coffee though. Sure I could have asked for more but I felt awkward. Just wish they would put a few out) Breakfast was lovely. Cereals, breads, pastries, pancakes, yoghurts, jams, bacon, sausage, egg and beans. Tea, coffee and fruit juice. I really really enjoyed my time here the staff are lovely. I have two issues for feedback and they are NOT complaints. The road to the lodge is about a mile on a dirt track. In the dark you had to go very slowly for potholes. I was probably being extra careful as in a hire car. Secondly I booked way in advance and asked if I could guarantee a room with a north facing view (I was willing to pay) I was told there were no rooms specifically facing north all rooms would have good view of the Aurora if it were to appear. On arrival there were many rooms that were facing north and by then all were full. The Aurora did appear but too many lights on the cabin doors that spoil a weak display and make it hard to see. I ended up sat at the side of my lodge to see the Aurora with a coat over the light to try and darken the area I was in. Overall fantastic stay and I will return! Had a fabulous time at Aurora lodge. Fantastic location for visiting the the south coast waterfalls, glaciers and black beach, horse riding at the Hestheimar. Close to a supermarket and couple of restaurants. There are a number of self service petrol stations along the way. The lodge itself has ovely cosy feel. Nice relaxing areas with great views. 2 hot tubs with choice of temperature. Views over Hekla volcano. Rooms are a decent size. Comfy beds, the room is clean and warm. Toiletries and kettle provided. (Only one tea and coffee though. Sure I could have asked for more but I felt awkward. Just wish they would put a few out) Breakfast was lovely. Cereals, breads, pastries, pancakes, yoghurts, jams, bacon, sausage, egg and beans. Tea, coffee and fruit juice. In the evening they had an option to buy a soup and bread. Huge portion (would have liked more bread, again I’m sure I could have asked) I really really enjoyed my time here the staff are lovely. I have two issues for feedback and they are NOT complaints. The road to the lodge is about a mile on a dirt track. In the dark you had to go very slowly for potholes. I was probably being extra careful as in a hire car. Secondly I booked way in advance and asked if I could guarantee a room with a north facing vie