I have been traveling for 40 years for business and never have had an experience like this. I made my reservation the day of my stay and the rate was nonrefundable, which I was aware of and accepted. I made the reservation with the Choice Hotel app on my phone. When I get to the hotel to check in there was no one at the front desk after a few moments I was greeted by S Lalan who seemed annoyed and wasn't in a very good mood. She asked for my ID and credit card. After she inspected my card she asked for the card I made the reservation with. I explained that I use a different credit card on my Choice Hotel app than the one I have with me in order to keep track of credit card fraud since I have had my cards compromised several time online. I have always done this with Choice Hotels and this is the first time this has ever happened and I have stayed at this property before with no problem. Ms. Lalan went on to tell me that I needed to produce the card I made the reservation with or have a permission slip to use that card. She seem to relent and said she would make an exception this one time then all of a sudden I felt like I was experiencing a moment from the Seinfeld episode where Elaine was denied soup. She said she wouldn't check me in without the original card. Keep in mind the rate was nonrefundable and the room was already paid for. She started waving the release form around, never showing it to me and raising her voice lecturing me on how I need to follow protocols like I was a child. Ultimately she said she would give me a room using the card on hand and the morning desk clerk would issue a refund. Apparently she only has so much authority. To add insult to injury she didn't even rebook me with my original rate. As far as the hotel itself goes the experience with S Lalan is 1 star the hotel 3 stars for cleanliness and a pathetic breakfast offering . Late in the week I called back to speak with the manager but was told by D Patel she didn't know if he would be in today, tomorrow, next week of next month, apparently an absentee manager. Later that evening I found out a guest shot the hotel clerk at a Choice property literally right around the corner. I can assure you my next trip I will not be staying here or in the neighborhood.