15년 넘게 이곳에 왔습니다. 클럽 수준의 경험이 돌아왔습니다!! 클럽에서 팀을 만나는 기쁨을 누리는 것은 이번이 처음입니다. Tim은 우리를 ”오래된 학교 Ritz”... 전문적이고 친절하며 환영하는 곳으로 데려옵니다. Tim의 서비스 정신은 우리를 과거의 Ritz로 관대하게 데려 왔습니다. 우리는이 호텔의 고객 서비스 부족으로 인해 MDR 지역의 다른 옵션을보기 시작했습니다. 그러나 Sergio의 오믈렛 서비스, Maria의 서비스에 대한 열정, Adam의 지속적인 전문성(그리고 훌륭한 마가리타스), 팀의 클럽 회원에 대한 믿을 수 없는 태도 사이에 우리는 이것을 우리의 두 번째 집이라고 계속 부를 것입니다! 팀을 클럽 풀 타임 ... 놀라운 서비스에 추가하십시오!

I booked 2 nights here before a cruise from San Pedro. I wasn't sure what to expect but I was pleasantly surprised by the nice lobby, comfortable rooms, lovely views and convenient location. I arrived around lunchtime after my flight from EWR and while I had issues with prearranged transportation (NOT through the hotel) I grabbed at cab at LAX-it (kind of annoying but that's another story) and got here pretty quickly, maybe 20 minutes or so and I think that the fare was maybe $30 or so. I over tipped the driver and the total of $40-50 is floating around in my mind. I know that the shuttle would have been about $65 and I'd booked it solely because they could pick up at the baggage claim doors but I digress. The hotel has a nice bar and restaurant, as well as room service which you can have delivered to the bar when there's no actual ”restaurant” service per se. There's also a great M Club for breakfast, and light evening snacks. It's accessible almost 24 hours (it may actually be open 24/7 but I think it closes at midnight). I'd originally been assigned a marina view room but the associate who checked me in suggested that the Santa Monica/Mountain view was nicer. While I'd have preferred the marina side, it DID get dark quickly and I'm not sure I would have seen much. The room was very comfortable and nicely decorated in a somewhat seaside theme. (Somewhat, lol.) Comfy bed, large desk, plenty of outlets, giant TV and a comfy chaise lounge. The bathroom was spacious with nice toiletries. The room also had a Keurig and a mini fridge. The area appeared safe and I did walk to the Cheesecake Factory at night for dessert. However, I noticed a number of questionable characters in the area when I walked across the street the other way in broad daylight to get some lunch. Just keep your wits about you. I had lunch in the bar, yummy pork sliders and a couple of great, albeit pricey, even by NYC standards, cocktails. Gary the bartender does make some tasty drinks though so no complaints. The M Club had a nice selection for breakfast and ”dinner” and I was happy to be able to fuel myself in the morning and have a quick snack at night. As this is, at the very least, a Marriott managed hotel, the staff was super friendly and really tried their best to make everyone happy. The only (small) issue was getting a gift card applied. Please do NOT tell me ”your system is different.” It's not, and we both know that. If you do NOT know how to apply a gift card, then please be honest and say, I'm sorry, I don't know how to to this but I'll get my colleague to assist me. Other than that, which was resolved instantly when I gently suggested that the associate needed to apply the gift card or get someone to help do it, I didn't have any problems with my stay. All in all, I'd stay here again if I was cruising or wanted to be near the airport but not TOO close to the airport. I was able to get Ubers to a grocery store and to the pier in the mo