This Wyndham in the heart of Merida was overall very nice with a superb staff on hand. A few snafus to mention… I am handicapped and their own ADA rooms are on the fourth floor. Who know whose idea that was! There is one elevator on each side of the hotel, and if the elevator is out, and you are on the fourth floor, you have to take the stairs because there is no connection to the other side of the building. So… of course, on our second day, both elevators were out. We requested that they move us to a room on the 1st floor. When we returned from our day’s activities, all of our stuff was moved to a new room, even though that room was not an ADA room. All good right? Not quite, as we are getting ready to head out that evening, we see a puddle of water in the bathroom…turns out there was a leak from the base of the toilet. The staff once again helped us to move to another room on the first floor. Overall, it’s also a well-kept hotel. But the building is quite old and could use some repairs. We ate at their restaurant only once, and it was not Wyndham quality food. Their brunch is a whopping 350 pesos, which given the food quality, is extremely overpriced. For breakfast, we strongly recommend going to the very nearby Flores Café. The rooms are nice; our first (ADA) room was actually larger than the room we were assigned on the first floor. The best part about the hotel was the staff. Extremely helpful and apologetic about the elevator situation. I give this hotel overall 4 stars; 5 for service; 3 for the ADA situation and 3 for the food.