The hotel facilities were very good, but the convention services were very bad. The size of the room was adequate for the 2 queen beds, desk, easy chair, ottoman, microwave and refrigerator. There was even space to set up the ironing board. The bathroom in the mobility accessible room was well equipped. The indoor pool area was beautiful, but the pool lifts were not working. The poolside rooms were disturbed late at night because the desk staff would not enforce the curfew. The breakfast buffet included hot food. The check-in for our group was confused and some of our guests did not get the type of rooms specified in the contract. The ballroom was well furnished, but the AC for half the room wasn’t working. The food and beverages served were not as agreed upon months in advance. Our guests complimented the food that was served. We were not charged for what we did not receive. Apparently, staff turnovers resulted in poor communication even after a year of regular contacts.